Reviews (3,193)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

April 11, 2025

Really easy to use and so generous to assist with building new business

Online Shop AU.com
Australia
About 1 year using the app
Omnisend replied April 14, 2025

Generous support and easy tools? That’s our love language! 💬
Thanks so much for sharing your experience — here’s to even more wins ahead!

April 11, 2025

Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much!

HNB Cosmetics
United Kingdom
Over 3 years using the app
Omnisend replied April 14, 2025

Now that’s what we call a glowing review — thank you so much! 🌟
Salma is absolutely doing a happy dance right now (and honestly, we are too). Screen recordings, fast fixes, and helpful vibes? That’s how we roll. Thanks for the kind words and for spreading the love!

April 10, 2025

Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.

Jeen studios
Israel
7 months using the app
Omnisend replied April 14, 2025

Thanks so much for the kind words — and for the recommendation! 😊
We’re really glad Omnisend is working well for your email and SMS marketing, and hearing that our support team is quick and helpful makes us extra happy.

If there’s anything we can do to turn that 4-star into a 5-star experience, we’re all ears and always looking to improve!

April 8, 2025

Easy to understand and set up

Detroit Riot Club
United States
1 day using the app
Omnisend replied April 10, 2025

Reading this felt like finding the cold side of the pillow — pure comfort. Thanks for the kind words! We love knowing the setup was a breeze for you.

April 8, 2025

It's super easy to set up and it brings sells to my shop al the time!

A Simple Little Pearl
United States
About 1 month using the app
Omnisend replied April 10, 2025

You + this review = instant mood boost! So glad to hear it’s not only easy to set up, but it’s also doing the heavy lifting for your sales. That’s what we love to see!

March 30, 2025

I have used Omnisend for a while and their customer service is always top notch.

SYMBYX Biome
Australia
Over 3 years using the app
Omnisend replied April 1, 2025

Consistency is key — and we’re so glad our support team keeps delivering! 🙌 Thanks for sticking with us and for the kind words!

March 27, 2025

4 years with Omnisend. It's a great company with a great team, and I got the best account manager. Thanks Sydney :)

DealsXS.com
United States
Over 4 years using the app
Omnisend replied March 31, 2025

Four years in and still going strong — you’re officially a seasoned Omnisend pro! 💪 We’re honored to have been part of your email journey this long — and even happier to hear that your experience keeps getting better. We’ll definitely pass the love along to Sydney!

March 25, 2025

Thiago answered all my questions! And literally in 5 minutes he helped me verify the domain. I was pleasantly surprised

ELENA HONCH
United States
29 days using the app
Omnisend replied March 26, 2025

Domain verified in 5 minutes? Now that’s efficiency we love to see! ⚡ So glad your questions were answered and everything got sorted quickly. Thanks for sharing your experience!

March 25, 2025

Highly recommend Omnisend, I love the beautiful templates and the ease of use of their automation, very user friendly. i have to note that the customer service is amazing as well, Marie has helped me on numerous occasions.

Runway Riches Hair
United States
4 months using the app
Omnisend replied March 27, 2025

Beautiful templates, effortless automations, and support that shows up right when you need it? Sounds like we’re doing something right! 😄 We’re thrilled Omnisend is hitting the mark for you — and your recommendation just made our day. Thanks for being part of the ride!

March 21, 2025

Dilara is super great! She solved my problem in no time with incredible speed and efficiency. Truly impressive!

Sillbird
China
6 months using the app
Omnisend replied March 24, 2025

Speedy, efficient, and problem-free in no time? That’s what we like to see! ⚡ We’re so glad Dilara could help so swiftly — thanks for the kind words!