Reviews (3,194)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

March 21, 2025

Dilara is super great! She solved my problem in no time with incredible speed and efficiency. Truly impressive!

Sillbird
China
6 months using the app
Omnisend replied March 24, 2025

Speedy, efficient, and problem-free in no time? That’s what we like to see! ⚡ We’re so glad Dilara could help so swiftly — thanks for the kind words!

March 20, 2025

Labai patogu naudotis

FACEME
Lithuania
32 minutes using the app
Omnisend replied March 21, 2025

Ačiū labai! 😊 We’re happy to hear Omnisend is making things convenient for you. That ease of use is something we care deeply about — thanks for being with us!

March 20, 2025

I like Omnisend! It's reliable and most of all I love the insight of the "Live view", which used to be way more comprehensive and better, but it's still a good feature!!

Euro Food Hub, LLC
United States
About 3 years using the app
Omnisend replied March 24, 2025

We love hearing that Omnisend’s reliability and Live View are adding value to your experience! 🚀 And we really appreciate your honesty — we hear you on the changes, and feedback like this helps us continue improving. Thanks for sticking with us and sharing your thoughts!

March 18, 2025

Help Center is awesome! They're extremely helpful and patient. Thanks so much.

Vuliwear
United States
About 2 months using the app
Omnisend replied March 20, 2025

A helpful and patient support team? No surprise there — we’re an award-winning team for a reason! 🏆 Thanks so much for the shoutout — we’re always here when you need us!

March 19, 2025

I am really enjoying the ease of setting up this app. I'm also looking forward to learning more about it and it helping our shopify store

Admire Skincare
United States
2 months using the app
Omnisend replied March 21, 2025

We love to hear that setting things up has been a breeze! 🚀 The best part? You’ve only just scratched the surface — there’s plenty more to explore, and we’re excited to be part of your eCommerce journey. And of course, you can always count on our support team to jump in whenever you need a hand. Thanks for the kind words!

March 16, 2025

It is very easy to use, even I am not good at computers. Nice follow up too when I asked questions. I like this app.

LOVE RENAISSANCE
United States
About 1 year using the app
Omnisend replied March 18, 2025

We love making email marketing simple for everyone, without the learning curve! 😊 And great support should never be a one-and-done — we’re always here to help. Thanks for your kind words!

March 15, 2025

very limited and overpriced email software. doesn't have basic functionality like dynamic discounts and just feels like and old email software overall. Use klaviyo if you want the best. Or use mailerlite or something if want a lower budget one. But DONT use omnisend

LyricalMind
Netherlands
About 1 month using the app
Omnisend replied March 18, 2025

Thanks for sharing your feedback! We’re sorry to hear that Omnisend didn’t meet your expectations. However, we’d like to clarify that we do, in fact, offer a dynamic discounts feature. Our system automatically generates unique discount codes for each customer, applies them at checkout with a single click, and even allows for reusing or refreshing the code throughout multiple emails in an automation — whichever fits your strategy best.

Our support team has already provided a detailed explanation of how dynamic discounts work in Omnisend, along with the various ways you can effectively use them. We hope this has addressed your concerns and made it clear that Omnisend fully supports both dynamic and custom discounts to fit different marketing needs.

Additionally, our senior support specialist has reached out to you to offer further clarification and ensure you’re making the most of Omnisend. If you have any further questions, we've got your back!

March 15, 2025

Eduarda is amazing! She's very thorough, patient, and was extremely helpful! Great customer service!

MAKE GOD POPULAR
United States
About 2 months using the app
Omnisend replied March 17, 2025

Great customer service starts with great people, and Eduarda is one of the best! 🌟 We’re thrilled she made your experience such a positive one. Thanks for the awesome feedback!

March 12, 2025

This App is easy to use & has a lot of different options.
We have used it for about 4 years with great sale results.

Total Bodyshop Supplies
New Zealand
Over 4 years using the app
Omnisend replied March 14, 2025

Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!

March 10, 2025

OmniSend has been very helpful during the set-up process and the app itself is very user friendly.

ADMK Jewelry
United States
3 months using the app
Omnisend replied March 12, 2025

A setup process that doesn’t make you want to pull your hair out? Sounds like a win! 🎉 We’re so happy Omnisend has been easy to use and helpful from the start. Thanks for sharing your experience!