Reviews (3,195)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

December 12, 2023

Super great service and fast. They even provided me with a personalised video resolving my particular issue. I got pretty impressed by that! I have been working with many services but this exceeded my expectations. Thanks for your hard work!! Keep it up!!

Vezorla
Canada
Almost 6 years using the app
December 11, 2023

Intuitive interface, smooth process, never had a problem. Great support is a plus!

Rug the Rock
Canada
Over 1 year using the app
December 9, 2023

People weren't wrong when they said Omnisend provides fantastic customer service. I was helped by Karine and she promptly addressed all of my questions.

Minimalistic Budget
Canada
About 2 hours using the app
December 7, 2023

Luiz was very helpful and patient and aswered all my questions.

Salida Sunshine
United States
Almost 5 years using the app
November 30, 2023

Customer service was excellent when I had problems setting up my marketing! Beran is the best. He walked me right on through the process taking his time. I never felt rushed. Can we request our support people? Because Beran is my guy! (SMILE)

Essentiality Collections Medical Apparel
United States
About 4 hours using the app
November 27, 2023

Customer service team is always quick to respond and very helpful. Worked with Luiz today and he got me what I needed right away

Idaho Livin
United States
Over 4 years using the app
November 24, 2023

Have been using Omnisend for a few years and it offers great value as an email platform! When I had to contact customer support Beran was very helpful and responsive!

The Story Engine Deck
Canada
Over 3 years using the app
November 23, 2023

Great Features, Love the real time SYNC and seamless integration with SHOPIFY !
Customer Support is excellent, shout out to BERAN who helped us :)

IFFYS Europe Online Store (EU)
Hungary
About 1 year using the app
November 21, 2023

This is a great APP, plus the support team is fast at responding tor requests and very knowledgeable. Thank you!

Stellar Pyxidis 3D
United States
4 days using the app
November 20, 2023

Olesia has been so helpful and so quick to respond to all my questions. Very grateful to have such great support!

Giftmetime
Germany
3 months using the app