Reviews (3,195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
Refine
-
By rating
Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.
I really enjoy using Omnisend! It's really intuitive and the online chat support is always there to help. Kayque helped me figure out an issue today in just a few minutes. Can't recommend Omnisend enough!
Very good experience, the problem was solved quickly and the answer was simple and easy to understand.
Great software and the best support... Thanks Maria for making quick work out of fielding our questions!
I just wanted to give Omnisend support a big Kuddos SIia, Kayque and Baarath. I needed to switch my account over and they helped me through the process. I was more confused they they were. Sila created a video for me to see that everything was setup correctly. I can not be more happier. Everyone is with the other guys Im glad i stuck with Omnisend this experience has made it all worth while. Thanks guys.
I was working on Sunday night, preparing my emails for the week, when I realized my social links were not working. I sent an email to Omnisend support, and Baarath was able to promptly assist and solve my problem. Thank you!
Scammers. Their support agent are kidding with people.
Hello there, and thank you for taking the time to submit your feedback about Omnisend!
We're sorry to hear about your negative experience with Omnisend. We deeply value your feedback and are devoted to addressing your issues and concerns.
Regarding your request, unfortunately there was a bit of misunderstanding from one of our team members but once that was clarified, we were happy to provide you with the desired refund.
Our customer's satisfaction is very important to us, and always pledge to resolve any issues encountered.
If there is anything else we can do for you to enhance your experience or would need any further assistance, please feel free to reach out support@omnisend.com and our team will be more than happy to assist.
Have a wonderful day ahead!
Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.
Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.
Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.
