Reviews (3,195)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

October 4, 2023

Great app! Karine was super helpful and quick to answer any of my questions.

Bella-gia Boutique
United States
Over 3 years using the app
October 5, 2023

easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores

CrilaForProstate
United States
Almost 3 years using the app
October 6, 2023

Easy to use app and perfect for email Marketing. Their helpdesk / chat is super efficient and friendly...if you are lucky enough to catch Maria (who helped me), then rest assured that she will do everything and beyond to help you.

momo-cotton
Portugal
About 1 year using the app
October 2, 2023

Omnisend team is very helpful! I reached out via email and they responded back in a timely manner (less than an hour). Agustin and Baarath provided me with screenshots and step by step instructions on how to segment my audience and export in a CSV file. I appreciate Omnisend's exceptional customer service and team members who are willing to help ASAP!

KaiAloha Supply
United States
12 months using the app
October 3, 2023

Super good app and service! Didn't have a clue what to do :P but Karine helped me promptly through the chat to understand the process, and showed me what I needed to set up a successful newsletter :)

The Polisher Project
Italy
About 3 hours using the app
September 28, 2023

Amazing experience with the Omnisend team especially Stefan. Great customer service and very happy with the App!

Zest & Pep
United Kingdom
4 months using the app
September 23, 2023

I'm a newbie and needed assistance. Luiz was responsive and provided additional guidance beyond what I knew I needed.

Adventure Threads Company
United States
7 days using the app
September 16, 2023

Omnisend has been impressive in their continued development on the backend as well as their personalized service.

wayre
United States
Over 4 years using the app
September 17, 2023

Great customer service, replied super promptly and answered all my queries. Kayque was great at communicating and resolved my issues quickly. Would highly recommend this app

Kaaf-Nun
United Kingdom
5 months using the app
September 19, 2023

Omni send is an easy app for Email marketing. We've got always help when we need it. Especially their staff Matija is amazing. He solved all the problems! Thank you!

By The Sea Bali
Indonesia
Over 4 years using the app