Reviews (3,195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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great support. 1:30am in the morning had some questions and Salma helped me out. can't complain when you have such customer service
Maria did a great job in supporting questions related to my campaign. I have had many positive experiences with Chat support.
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.
My experience with Omnisend has been amazing! Customer service operator Matija was super helpful and very fast to response! highly recommend this app!
Omnisend has been so easy to use and their support team was quickly able to answer my question. I was connected to Kayque within seconds of inquiring on their chat and I was able to solve my question in just a few minutes. Thanks again Kayque and the rest of the Omnisend team!
I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.
Support is inconsistent and provide answers that are totally unrelated to the problem or question asked.Trying to get an answer re video with no response!
Hello there,
Thank you for sharing your concerns about the support responses. We apologize if the answers you received did not directly address your specific questions.
To clarify, test emails are designed not to reflect dynamic content such as links ,photos, and videos. For a comprehensive test that includes all dynamic elements, we recommend sending the email under real conditions to a segment of your subscriber list.
We value your feedback and are committed to improving your experience. A senior representative has reached out to ensure any further questions are addressed promptly.
Thank you for your patience and understanding.
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Hello there! Thank you for sharing your recent experience with our Omnisend support team.
We understand you've had trouble getting a discount to work for abandoned carts in a specific collection. We're taking your concerns seriously and have carefully looked through your support ticket history. Our team has worked hard to fix the problem you've faced and give you a solution that works.
In your latest conversation, we've taken big steps to solve the issue you've had with the way abandoned cart workflow is set up. Our team has checked that the suggested solution will definitely solve the problem of the discount not working right for the specific group of items you mentioned. We're sorry if there was any confusion or mixed messages in the past.
Your happiness is really important to us, and we're fully dedicated to fixing this for you. If you run into more problems or have questions, please reach out to us anytime. Our support team is here and ready to help make sure your experience with Omnisend is smooth and just what you need.
Our support representative has reached out to you with more details.
Thanks for choosing Omnisend. We're excited to make sure you get the support you deserve.
How can you go wrong for free? This is a must have if you don't want to pay those other guys ridiculous fees. Really love the design interface. Everything is very easy to use and makes my emails look so professional.
awesome app! and free! highly recommend!
Our new Shopify website desperately needed a good Newsletter, when we looked at other third party products it was just a lot of work and hassle just to get a newsletter out. Soundest is a simple, clean and free solution. It is easy to install, simple enough to understand / use and most importantly it's integration with the store makes it a great product. Products move fast in FAST fashion so the whole drag and drop thing allows us to develop fast and mail fast!
