Reviews (1,001)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.

October 4, 2022

This app's customer support team go above and beyond to ensure you get your desired outcome. I am very impressed by their customer service and the app is great! We had a niche requirement that required custom coding and the team was more than happy to help us do this.

Walters Fencing
Australia
About 2 hours using the app
April 27, 2022

Wow - this app has the ultimate sophistication and technology for pop-ups, the options are amazing to have so many in one app offering. Ease of set-up while support was on standby to help if needed, was so valuable. Looking forward to seeing results in the near future.

Essentialgifting
United States
About 1 hour using the app
Edited November 12, 2021

Great app and very quick to get up and running. The customer service has been amazing, I have needed to ask some questions on two occasions and both times the customer support has been first class. Very happy I choose this app. Great app and a great team backing it up. Ryan

Golf Guy Gifts
United Kingdom
6 days using the app
January 6, 2022

This app is great so far and the support staff is exceptional. Enea and Trish answered my questions and even suggested some features I didn't turn on. The turn-around for email replies was fast. I highly recommend this app and working with their support staff is wonderful.

Tonic Mercantile
United States
About 8 hours using the app
February 13, 2022

In love with this app! Sales questions were answered very quickly. Pricing is very reasonable. Installation/setup is user-friendly. Chat support has fast response, answered all questions, and even made wonderful suggestions for improvement. This will be replacing a few apps!

Tennessee Grass Fed
United States
3 days using the app
March 3, 2022

Great app! Set up my first pop up and chat popped up with help from One team to optimise it, thank you Rosy! Fab help. Rosy went above and beyond to help me understand something else on Shopify too! :) Impressed with the editing capabilities and easy interface. Thanks team!

Eartha.life
New Zealand
6 months using the app
August 16, 2022

I couldnt have found a better application..... Their work is so gooood. Loved their support always ready to support..... Naomi and Kate helped me a lot... they were there with every step of me. Just Loved the app and support. and whats evem great is that its completely free!!

8mm
India
About 24 hours using the app
November 24, 2022

I used this app to help drive more sales for Black Friday. I started a conversation on the Live Chat where I had the most helpful assistant who assisted me step by step in creating the pop up I wanted. They coded it all for me which was a big help! Thank you again ONE team :)

Endless Guidance
United Kingdom
About 2 hours using the app
September 14, 2020

Great app, works flawlessly and very flexible. I needed support for a test I was doing and Winston was there to help. Great team and the app as I said is fantastic! Very flexible, feature rich and if you're starting up, free until you generate traffic and sales. Just awesome!

Canagem.com
Canada
About 2 months using the app
October 4, 2022

Pretty cool App, just installed it, tons of features, easy to use. I love the fact that it's almost like a one stop shop. No need to download multiple apps. Customer service was beyond amazing on chat. Lou helped, went above and beyond was expected. Thank you soooo much Lou !!!!

BrightLumenshop.com
United States
About 2 hours using the app