Reviews (1,001)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.

June 14, 2023

I just installed app and started using it. I've been very pleased so far. The customer service that I have experienced thus far is incomparable to any app or service I have received to date. Time will tell if this continues, but if it does, I do not see a limit for this company. Thanks again!

Black Beard Belts
United States
Almost 2 years using the app
May 11, 2022

Exploring the use of ONE and found Trish to be soooo helpful. We have a new store, only 3 months old, but i can see an increase in customer engagement thru the use of the popups and social proof....great work from Trish is really helping us get to the next level and increase our conversion rate.

Little Bambini Boutique
Australia
4 days using the app
August 15, 2022

Amazing customer support! I'm always having to work on my website late or on weekends, and I could not believe someone was available through the chat to help me late on a Sunday night. Not to mention, they helped me to customize my pop-up and answered a bunch of questions. So friendly and helpful!

Lufi & Friends
United States
Over 2 years using the app
November 17, 2022

I used this app to help me create a pop-up reward with an automated email, it was so easy! This app is extremely user-friendly and has so many options for businesses to use to help increase their sales! Also, their customer service is AMAZING! Highly recommend adding this app to your shopify site!

Tesoro Toronto
Canada
About 4 hours using the app
December 2, 2021

Very easy to use and the help desk ( chat ) is especially amazing. very prompt to response, willing to help and make it easy to get what you want to achieve. the only down side I see is that the selection of the designs you can choose are pretty limited. but not too terrible. Happy to use this app!

LINKED JEWEL
United States
2 days using the app
March 2, 2022

Patricia reached out to me to review and provided suggestions to improve my campaign. I was really impressed and very happy with the service provided. Thank you so much for your help Patricia! The app is also very easy to navigate which made my transition from another previous popup app really easy!

G to G Enterprise
Malaysia
About 1 hour using the app
February 21, 2022

This app is perfect. We are using it for social proof and popups and it has been perfect. But, what is the best part is their customer support, its quick and they make sure you are happy with the solution they offer. I think their customer support is the best, I have used amongst all the Shopify app co.

Aroha Oils
United States
9 months using the app
June 2, 2022

I'd been looking for a pop-up to notify my visitors about a product back in stock without subscribing to purchase. I wanted to change the pop-up button to buy now and with the help of the ONE team, I was thrilled to have a pop up customised for my store. Thanks very much ONE team - keep up the great work!

Health Support
Australia
About 1 hour using the app
July 26, 2022

Loved using this app. It's easy to use and the support team is great! I spoke to Natalie from the support team, and she helped resolve my query in seconds. The pop up automatically syncs to your Shopify data, so you don't have to worry about anything else once you create a campaign! Good app, easy to use!

Paint Bar Bangalore
India
4 months using the app
Edited December 12, 2020

This app is exactly what I was needing for my shop. It provides several add ons I was wanting plus others that I didn't even realize I needed! Not to mention the support was immediate and easy to follow. Alice did an outstanding job to help me set up and publish my 1st campaign so I can now focus on selling!

Stitch NOLA
United States
About 1 hour using the app