Reviews (1,001)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.

June 9, 2022

This app is free, it's very suitable for new sellers or small business. Besides, it has a lot of templates, which are based on the seasons and the themes of your brands. Every part of settings can be customized. What's more, the customer service is much more than amazing, they are very patient and helpful, they can almost fix all your issues immediately, you don't need to wait, this is awesome! It's amazing. Highly recommend!

Funzze
China
2 days using the app
November 17, 2021

I have used this app for about 3 years now, and this is a really good app that I highly recommend! Of course there a a few things here and there than can be improved, but the team always listen to suggestions and more than once have actually made the change for the better. The support is fantastic and that alone is worth more than anything. You always get a quick reply and help to fix your issue! I am very happy with the product!

Madame Chic
Norway
Over 1 year using the app
October 19, 2022

ONE is a complete marketing app platform for Shopify and even other Ecommerce platforms. We just join ONE for 2 days and created some emails & popups for testing, simple and easy to use (especially the customer support is super, 24 hours all human, and very acknowledgeable), and will continue to experience other features. For now, it's all FREE, and hope the company will come up with a reasonable price plan so all SMBs can benefit.

SOBEYO.COM
United States
About 24 hours using the app
January 31, 2022

I just switched from another email provider to ONE and I can't believe how wonderful their team is to work with! I had to create all new pop-ups and automated emails (I've never done this before - the person in charge of these things, recently left the company) so I had to learn from scratch. Both Patricia and Trish were amazing and never left my side! They walked me through everything! So far I'm loving this app and the team that created it!

Hair Works
United States
7 days using the app
March 4, 2023

At first I was on the fence about this app, because it required more than I was use to. But after getting in contact with their customer service team and taking the time to learn the system I'm hooked and encouraged to do more. Lou was a dream he provided screenshots,screen recordings, pleasant and was extremely patient with me while we went through each detail of set up. I am so happy to have Upsell as apart of my marketing team. It is so worth it.

Victorious Oil Company
United States
5 months using the app
November 26, 2022

I needed a Spin The Wheel app to replace my current one that wasn't working properly. ONE is great and the customer service is even better! They will assist through their onscreen chat the second you have an issue with anything, or if you need any type of customization. I haven't dived into the rest of the app, which I can already tell will replace numerous apps I already have. I am excited to look at all of the features and see what ONE has to offer!

Resynate
United States
About 1 hour using the app
July 22, 2022

First, let me say that Emily, the chat representative, was awesome! So helpful and quick with detailed responses. Would love to work with her again. I do think that there could be better options for the popup themes or a library of other images to use on the popup background. You can upload your own art, but I didn't see a library of options, which would be sweet! Overall a solid experience. Now we just wait and see if the popup works well and converts.

Liberated Captives
United States
About 7 hours using the app
May 27, 2020

Wow. This social proof app is incredible. The free plan allows you to use all the features as if paid AND you can connect it with 3rd party sites like Leadpages. I had it set up in seconds and the support team instantly answered my questions (about integrating with Leadpages). 5 Stars is not enough, it deserves 10. (Side note: I've used other expensive social proof apps in order to have my sales from Shopify show up on my Leadpage sales pages and this one is wayyyy better)

True Money Saver Shop
United States
About 3 hours using the app
October 6, 2022

I used this app to generate and implement a pop-up for an email list. What an amazing experience working with Maya from support! Maya was extremely patient & courteous: so much that she stayed way past her shift to help me and make sure I had everything I needed, complete. What an amazing experience! Maya is dedicated, patient, professional, funny, helpful & knowledgeable: in two words—simply amazing! Thank you Maya for such amazing customer service! Everything works lovely!

the-queen's-reflection
United States
About 5 hours using the app
October 10, 2022

Wow--I'm SO impressed. The customer service is fabulous. This is my first online shop venture and there are so many moving parts. Rissa stayed available to me throughout my entire session and not only helped me with configuration but also took the time to give me some insight on best practices, etc so I will get the most out of the technology. So many apps to choose from from sometimes it's overwhelming--I'm SO happy I chose this one. Grateful client here. Thanks again Rissa!!

MAMIELU
United States
8 days using the app