Reviews (999)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable all‑in‑one marketing tool for pop‑ups, email, SMS, upsells, sales pop, and product labels. Support is praised as exceptional, 24/7, and hands‑on with setup and customizations. The app is seen as intuitive, highly customizable, and backed by useful templates. Many report higher conversions, fewer abandoned carts, strong ROI, and say the free plan is generous and cost‑effective.

September 23, 2022

The function of this app is very powerful, there are different types of pop-up windows to choose from, and there are a lot of beautiful pop-up window themes, and the operation is also very simple. It is commendable that the service attitude of the customer service staff is very good. If you have any questions, you can consult at any time, and the reply is very timely. The only regret is that the rotation of the lucky wheel pop-up window takes too long, and customers may not have the patience to wait any longer. Hope to improve in the future.

Kanoeecare
China
7 days using the app
June 22, 2022

IT: Ottima applicazione, intuitiva ma allo stesso tempo completa: l'ho provata per iniziare a gestire le newsletter del nostro sito e l'ho trovata facile da usare sin da subito. Punto di forza l'assistenza: mi hanno contattato loro per sapere se avessi bisogno di qualcosa, mi serviva qualche chiarimento su alcuni particolari tecnici e sono stati super disponibili, veloci e precisi nel dirmi come procedere (con tanto di video ad hoc per ogni passaggio).
Ovviamente l'assistenza è in Inglese, ma la chat ha anche la funzione di traduzione automatica quindi per chi non mastica la lingua è comunque facile capirsi. ENG: Great app, intuitive but complete at the same time: i'd tried it to start managing the newsletter and I found it immediately easy to use. Strong point is the assistance: they contacted me asking if I need some kind of help to start, I needed technical assistance for some minor issues and the where super helpful, fast and precise (with also ad hoc video instructions).

Pasticceria Gianni Saccone - Enoteca e Specialità Alimentari
Italy
1 day using the app
November 15, 2022

Super la atención al cliente, efectivos y rápidos para solucionarme las dificultades!!! GRACIASSSSSSS ONEEEEEE

esencialpijamas
Colombia
About 2 hours using the app
October 23, 2021

Write for free, install the app and then find out that there are all paid plans.
Write them already in the shopify tab.

Ordi.to Accessori
Italy
11 months using the app
ONE replied October 23, 2021

Dear Merchant,

I am Ann, Customer Experience Manager at ONE+ Pop Ups, SMS & Email Marketing Shopify App. Looks like you have been using our app for over 1 year (since June 2020) and collected over 1,800 email subscribers. Amazing!

We noticed one of your team members left us a 1-star review about not being able to use the app for free. I think this might have been a miscommunication or mistake when quickly uninstalling/re-installing our app.

We offer a Free Forever plan. If there's any limitation on your plan, I am happy to help you over live chat or email at "ann@one.store"

Please let me know how I can help with the use of our app. You have been a long time user of our app and we want to do everything to ensure you are happy and the app is cost effective for you.

Cheers,
Ann

September 22, 2022

Absolutes Desaster, die App ist wirklich das schlechteste was wir als Startup in 10 Jahren erleiden mussten, die App loggt sich ständig aus, Rabattcodes funktionieren nur wenn man sie komplett freigibt, Artikel die man für Coupons auswählt werden im Backend wieder entfernt, Kundenbeschwerden über nicht funktionierende Coupons Codes, keine Browserkompabilität (Safari Mac OS X) das schlimmste ist jedoch ein völlig ahnungsloser nur englisch sprechender Support, der nach 4 Wochen keine technische Hilfe anbieten kann. Danke für nichts, unsere Geduld ist am Ende.

Nutringo
Germany
28 days using the app
November 19, 2023

I just install the application and I face a little issue, Maya from the support chat resolved in 1 minute!! she was super kind and helpful! well done Maya!!!!

Mudithara
Italy
About 3 hours using the app
September 28, 2023

Una Herramienta Increíble para Impulsar Ventas y Conectar con Clientes

La aplicación Upsell—Email—SMS Marketing ha sido una revelación en mi estrategia de marketing y relaciones con los clientes. Desde que la implementé, he experimentado una notable mejora en mi capacidad para interactuar y recuperar clientes de manera efectiva.

Una de las funciones que más me ha impresionado es su capacidad para recuperar carritos abandonados. Esta característica en particular ha sido esencial para aumentar mis conversiones y recuperar ventas que de otro modo se habrían perdido. Además, la integración de una ruleta de descuento ha sido un toque maestro para involucrar a los clientes y fomentar la compra.

Lo que realmente hace que esta aplicación se destaque es su naturaleza completa y fácil de usar. La interfaz es intuitiva, y las capacidades de automatización han hecho que mi trabajo sea mucho más eficiente. Desde el seguimiento de correos electrónicos hasta el envío de mensajes de texto estratégicos, esta aplicación lo hace todo.

En resumen, Upsell—Email—SMS Marketing ha superado todas mis expectativas y ha tenido un impacto significativo en mi negocio. Si estás buscando una herramienta versátil y poderosa para impulsar tus ventas y conectar con tus clientes, no dudes en darle una oportunidad. No te arrepentirás. ¡Gracias a los creadores por esta aplicación increíble!

Frutos & Semillas
Colombia
Over 1 year using the app
June 1, 2023

Very interesting and complete app, just getting to know everything they offer, but one thing is for sure, they have an amazing customer service!

CasaMagnoliaMX
Mexico
About 4 hours using the app
May 21, 2023

Hey all. Just wanted to share my experience with ONE's customer service today. I had some issues syncing my product pictures and prices through shopify and one. But with the help of Kate and Rissa I was able to resolve the issue. They were super responsive. Kate went through a deep investigation for me and figured it out.

Thanks so much ONE team!!

Clementine Greetings
Canada
2 months using the app
July 7, 2021

helpful service and a great app, it has helped to get me some extra sales and it is very easy to use.

ToeZone
Hong Kong SAR
3 months using the app