OptiMonk: AI Popup Builder

We've been using this app to create cross-sells and up-sells which are quite complex within our industry and this is the only app we've found which has been able to manage this.

We're also looking at utilising the app to offer bespoke messaging to new / returning users to the site, which currently we're not able to manage.

I've not needed much help from the support team but anything which has been needed has been responded to quickly and answered efficiently.

We use this app to get leads from two different pop-ups. We got such a great response from it, that we upgraded within the first few months in order to get more page views. The free version was really great to be able to try it out. When we had trouble upgrading, or when we have hit a glitch or two, we have just e-mailed the support chat and they have been incredibly helpful, especially Fruzsina. We love Optimonk and would recommend it to anyone with a Shopify site.

I am using Optimonk for 1 pop-up on my website and paying $99/month for it. Last month Optimonk deleted my one and only pop-up out of the blue due to an error on their side. This resulted in a significant headache and loss of sales for my business (the pop-up is functionally very important to our user journey). Use at your own risk.

Even though Optimonk's error led to a significant loss of sales for my business they wouldn't even comp my next month of Optimonk app charges. Poor.

We have used OptiMonk for several years and have been very satisfied, both with the features and the service from their team. It's very refreshing to have a program that just does what it says it can do, and a team that actually listens to your feedback to make improvements and responds quickly when you have time sensitive needs. Are there other services out there that do similar things? Sure, but I doubt we'll ever find the need to use them, because we have no plans of leaving OptiMonk.

The App seems really good - we're still testing it. But I want to leave this 5-star review for Christopher from the Support Team. He went well above and beyond to make sure my experience was the best. He even jumped on a quick call with me to share his screen and go over the App so that I could learn how to use it. As I mentioned, I'm not sure if we'll use or not this App, but I can guarantee that their Team is very concerned about their customers' experiences - and that's always great. Keep up the good work guys!

So far I am very happy, though I'm still in my beginning month. I love the options, and the ability to customize all/most of the elements in the campaigns. When I had a question, Anna was right there on chat in mere moments, and was extremely helpful! I have no doubt that if I'm ever in need of help again, that they will be there to assist. When I'm ready to grow past the page views for the free plan, the paid plans/upgrades look very affordable. You also get emails to help you make the most of your setup. Recommend!

I tried over and over again to get this to work. First the Documentation had the wrong Shopify Tags variable, and found out that it broke. Ok, I'm fine with that and I gave it one more chance, because I could then use the Klaviyo Segment instead of Shopify tags, so I re-installed. Well after that, the Preview mode stopped working and the Close Button editing stopped working. Wayyy too many bugs and glitches. I wish it worked for me, but I would stay clear of this one. Way too many bugs and I only had it installed 2-3 days.

Good popup builder and It integrates with Klaviyo but not in the sense that it will only pop-up for those who are not subscribed. Meaning, we are giving discount codes to customers who are already subscribed before adding the app. It only excludes those who signed up via the optinmonk popup. This is unclear when signing up and when creating the funnels, I don't like this misleading language in the app. If we had known this , we would not have spent hours building product specific popups for email collection. We are moving back to the klaviyo popup.

The one on one customer service I received while working with Anna at OptiMonk was exemplary. Not only did she help me figure out what I wanted to do with a survey I had developed, but she also went above and beyond and volunteered other helpful advice. GREAT customer service!

UPDATE: April 27, 2023
Emil ROCKS. I was hesitant to reach out for help because it's a huge point of frustration with some vendors. Not so with OptiMonk! Their attention to detail and sincere interest in helping you succeed is appreciated and dare I say refreshing in 2023! Woot!

So far, I've been using Optimonk for a few weeks, and it's been relatively easy to set up and get going. I requested to remove the Optimonk branding even on my free account and they got back to me very quickly and without question or requiring me to upgrade to a paid account, they removed the branding from all my pop-ups and surveys. So far, I've had no issues with the app and customer service has been great. A little bit of a learning curve, but that's only because my tech skills aren't the greatest, but even still, it's fairly easy to set up and use. Great app, highly recommend!