OptiMonk: AI Popup Builder

I very rarely find the time to write reviews but in this instance I have made time because the team at Optimonk deserve it! It's a brilliant app which has helped me to create some really professional looking pop-ups and whenever I hit a problem, they've been incredibly helpful. Not only have they completed what I was attempting to do, they they sent screenshots with clear arrows and a full explanation as to how I can do it myself next time. This was then emailed to me automatically too so I can easily read it back. Brilliant app, brilliant team, brilliant outcome for my business. FIVE stars!

We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer suggestions on how we can do better and utilise the application.
I am so excited that we have chosen Optimonk and wanted to pass on my sincere appreciation of the work being done by Peter. littlebambiniboutique.com

This is a great app, which allows a lot more than the standard, boring Shopify popups to help drive conversion.

The best thing we have found about OptiMonk is the service. Extremely responsive and friendly, and in our particular case they have worked with us to develop new functionality they can then pass onto other customers to improve their product. They have also set up campaigns where we can A/B test different options - including copy suggestions, and images. Frankly, they have been more of a partner than a software vendor.

These guys know how to build and support a product the right way. Highly recommend.

Since implementing OptiMonk's exit-intent popup we've seen our newsletter optin conversion rate go from below 1% to over 3% in the first month. Our website bounce rate improved significantly and the average visitor time on site and pages per session have all increased. The interface is incredibly user-friendly, intuitive, and easy to navigate. The starter designs are stunning. The design tool is one of the best drag-and-drop visual design tools I've used. When compared to 5 other popup apps for Shopify that we tested, OptiMonk was the clear leader. Lastly, their support is top-notch. I've been able to have questions answered very quickly with their chat support. Excellent job!

Zsofi's support has been unreal. We wanted to launch a really complicated AB testing solution with two totally different forms. Not only was that possible via the cookie splitting beta but I also wanted som technical custom JavaScript work to send a date stamp into our CRM so we could report on lifetime value based on pop source without it being overwritten if the user happened to see multiple pops in our testing roadmap. The support team gave me custom code along with screenshots of exactly how to build the hidden field all within less than a couple of hours. Easily the best tool to grow your email lists with such a huge template library with best practices. If the app can't do it you can bet their support will make a solution. Thanks guys, so excited to have you as a partner.

TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.

The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.

If you enjoyed the look of one template, but wanted a feature that wasn't available on it originally (say a countdown timer), you're unfortunately stuck. It is possible to build a template, though it would take some knowledge with HTML, CSS and Javascript coding expertise in order to build them.

The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.

I highly recommend this app to anyone looking to build there email list and increase on-page conversion rates. The templates are easy to use and update to match my branding and there are a ton of options depending on what you need for your store. They also send out emails with template suggestions and a lot of case studies that I try to follow where applicable. I recently followed their suggestions from one case study that helped deliver results for my Valentine's Day sales. I used a V-Day pop-up to get people to sign up to my list before the sale and then guided pop-ups on the day of the sale to increase conversion for my sale item and decrease cart-abandonment. I also used a V-day exit intent pop-up that had a 15% CR. When I'm not running a sale I use three different pop-ups (all at the suggestion of Optimonk) that target different types of visitors.

Update: I continue to love Optimonk, more than a year after installing it and giving my initial review. I recently had to update my theme to the latest version--it had made several update jumps that I hadn't realized (Version 6 to 11). So it was a major update. I asked Optimonk to confirm that their pop ups had carried through properly, and they immediately checked and confirmed all is well. That really eased my mind!

Original Review:
This app has some fantastic features! I've always hesitated to do a Pop Up because they are so annoying. The features in this app allow it to come up on exit intent and keep track of whether the customer has used the coupon yet, gently reminding with a subtle banner at the bottom. It looks very classy, and I'm looking forward to growing my business with the help of Optimonk! The customer support is phenomenal. Zsofi stayed with me through several newbie questions and explained everything I needed to know, and provided illustrated screenshots and links to helpful articles. Highly recommend this app.

Not sure why this app has so many good reviews. Cannot customize discount codes on this app spin the wheel.

I'm very satisfied with the support team. Anna helped me to fix a campaign issue. The communication was fast and competently.