Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

August 19, 2022

Start testing the app and it seems amazing! The customer service is 5 stars and just waiting to see plenty of conversions :)

FiligranaPortuguesa
Portugal
About 1 hour using the app
OptiMonk replied August 19, 2022

Hi There,

You made me so happy with your kind words! I was very glad to assist you today :)

Please feel free to reach out to our team anytime for help in the future, and I wish you many conversions and the best of luck with your business!!

Anna

October 12, 2022

I used this app for create a pop up. it' the great service. if i have the questions the support give me the right assistance

novacosmetics
Italy
10 months using the app
OptiMonk replied October 18, 2022

Hi Francesca,

I'm really happy that you've been satisfied with our app and the team during these past 10 months and I hope that you'll stay with us for the next few years as well!!

Please feel free to reach out anytime you have questions. :-)

Anna from OptiMonk

April 26, 2022

Love the app and what we are able to do with it. Also the customer support is amazing. Would give more than 5 stars for that.

Ja-Hochzeitsshop
Germany
About 2 years using the app
OptiMonk replied April 26, 2022

Hi Hannah,

Once again, thank you so much for your kind review! It means a lot to our Support Team <3

Should you need help in the future, feel free to reach out to us via chat and we'll do our best to assist you.

Have a great week ahead,

Anna from OptiMonk

March 2, 2023

Heel tevreden van deze app. Heel gebruiksvriendelijk en heel goede helpdesk! Wanneer je vastloopt wordt je heel snel geholpen

Hoop Kidswear
Belgium
10 months using the app
OptiMonk replied March 8, 2023

Hallo daar,

Heel erg bedankt voor je vriendelijke woorden, we stellen je beoordeling zeer op prijs en we zijn zo blij dat je onze app leuk vindt! We hopen u tevreden te houden😊🙏

Met vriendelijke groeten,

Sarah & Emil van Ondersteuning

-----------------------------------------------------------

Hey There,

Thank you so much for your kind words, we highly appreciate your review and we are so glad that you like our app! We hope to keep you satisfied😊🙏

Kind Regards,

Sarah & Emil from Support

May 3, 2023

Application facile d'utilisation, des conseils à l'écoute et efficace !
Je recommande vivement pour simplifier votre boutique.

Terracotta-shop
France
About 15 hours using the app
OptiMonk replied May 4, 2023

Hi there,

Thank you for sharing your opinion, we are really happy that you enjoy the perks of OptiMonk!

I'm very happy that I could help you, and if you need assistance in the future, don't worry, we'll be there for you.

Sara from the OptiMonk Support Team

----

Bonjour à tous,

Merci d'avoir partagé votre avis, nous sommes vraiment heureux que vous appréciez les avantages d'OptiMonk !

Je suis très heureux d'avoir pu vous aider, et si vous avez besoin d'aide à l'avenir, ne vous inquiétez pas, nous serons là pour vous.

Sara de l'équipe d'assistance OptiMonk

September 6, 2022

Great app and great customer support. I can recommend the app wholeheartedly if you need an easy to use pop-up on your webshop.

Saftkiste
Germany
About 2 months using the app
OptiMonk replied September 8, 2022

Hi there,

I am so happy that you found our support helpful, and that you find our app beneficial.

I wish you a lot of success with your business and please let us know if we can assist you with anything else.

Best,

Sara from OptiMonk

October 21, 2022

First days using the app and so far it has met my expectations! Great chat support! Anna has helped me throughout the set up! =)

WoWplay
Spain
2 months using the app
OptiMonk replied October 21, 2022

Hi Oriana,

I'm so glad that you mentioned my name in your review, thank you so much! I was delighted to e-meet you and I hope to speak again in the future.

I wish you a lot of success with the app <3

Anna

June 26, 2023

Not only is the platform userfriendly and allows you to do a lot of things, but support is very fast and kind. Thank you for your help

Gazon Québec
Canada
8 months using the app
OptiMonk replied July 24, 2023

Hey there,

Thank you very much for leaving us a review! We are glad to hear that you find the platform user-friendly and versatile. We always strive to provide fast and friendly support to our users.

If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!

Kind regards,
Emil from OptiMonk

September 27, 2022

Very powerful app. Nice handling. Smooth. Easy to setup. Wow. The support was amazing. about 1 hour per chat and all issues solved. 5*****

The Barbecue Sauce
Germany
About 13 hours using the app
OptiMonk replied September 27, 2022

Hey Martin,

Thanks a lot once again for sharing your opinion about your first impressions, we're really happy that you like the app so far! We hope that OptiMonk will be useful to you in the long run as well and we wish you all the best with your business! <3

Anna & Zsófi from OptiMonk Support

February 8, 2022

Tolle App: sie ist leicht zu bedienen und gut strukturiert. Der Support antwortet sehr schnell und zuverlässig. Ich kann die App empfehlen.

M&M Germany
Germany
4 months using the app
OptiMonk replied February 8, 2022

Hey There,

Thank you so much for the live chat today, I'm really glad to hear that OptiMonk has been beneficial to you in the past few months! :)

Please feel free to get back to us via chat if you need help in the future. Our team will be there for you.

Have a lovely week ahead,

Anna from OptiMonk