Reviews (456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.
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Anna taught us a lot about the experience of using Optimonk. And she was kind enough to help us test many details. She also helped us to solve some technical errors. Thank you very much, Anna, who is very responsible.
Hi Jason! I was really happy to help you out these past few days, and I'd like to thank you very much once again for your appreciation. It means a lot! I wish you a lot of success with our app and all the best for your business as well! Anna <3
La miglior App per quanto riguarda il pop-up, personalizzabili al 101%, qualsiasi tipologia di elemento, countdown, collegamenti prodotti, richiamo tramite css selector, id, link ecc. Qualsiasi regola di frequenza e apparizione per l'apertura del popup. ASSISTENZA 10, in particolare Sàra mi ha risolto un problema davvero difficile, per cui ha dedicato 1 ora del suo tempo. Direi da scegliere al volo!
We are happy to hear about your positive experience with OptiMonk
It was absolutely a pleasure helping you and I wish you a lot of success with your business!
And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara
Great App used it for years. The only reason I cancelled / left - Klaviyo is now offering the same service for free. If this would not be the case I would have stayed for years because its so good. A special thanks to Emil - the support was amazing. Thank you very much
Great support and great product
great customer support, awesome features, very happy
Very important plugin, top features and great support!
Love it and can absolutely recommend!
Perfect service!
Hello,
Thank you very much for your review.
Feel free to get back to us anytime 😊
Best regards,
Rudolf and the OptiMonk Team
Very helpful support!! Thank you for everything
Hello,
Thank you for your kind words 🙏
Feel free to get back to us anytime.
Warm regards,
The OptiMonk Team
I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.
Hi There!
We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.
The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)
I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.
We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!
Our team has reached out to you via email to better your OptiMonk experience :)
Best,
Sarah & the OptiMonk Support Team
I originally left a positive review and still appreciate that this is a Hungarian team based in Hungary. The product itself has some strong elements.
However, after using it longer, I discovered that bot and crawler scripts are counted as “impressions.” With the current increase in bots, this makes the impression metric essentially meaningless on Shopify, which materially affects how performance is evaluated and how quickly users are charged.
I can no longer use this product as a result. Sadly Shopify nor Optimonk have a good solution to the advances in AI.
Unfortunately, no practical solution or adjustment has been offered to address this issue, which is disappointing and not quite fair given how important accurate attribution is today.
That said, their pop-ups do appear to outperform Klaviyo in terms of engagement and conversion behavior, which is worth noting.
You're the best!! I'm very glad that we had this special connection due to the language that we both love! :-)
If you may have any difficulties using the editor in the future, please feel free to get back to us and our team will be happy to help you and guide you through our features.
Have a great day,
Anna
