Reviews (456)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and conversions, citing strong results from coupon and exit‑intent popups and higher newsletter opt‑ins. They use it as a key tool for lead capture, list building, and reducing cart abandonment. Targeting and segmentation are praised as powerful yet easy to use, with flexible templates and A/B testing. Support is described as exceptional, with helpful guidance, customizations, and useful educational resources.

August 22, 2022

Just started using this app but it is doing well for us so far! Hope this app will continue to get us more conversion!

cosy
Australia
10 days using the app
OptiMonk replied August 22, 2022

Hi There,

Thanks a lot for sharing your opinion, it means so much to our hard-working Support Team! <3

I wish you good luck with your business and I hope that OptiMonk will help you increase your conversions and sales!

Have a nice day,

Anna from OptiMonk

September 15, 2021

Early days using the app but super user friendly so far and the templates are better than other platforms I've looked at

Premium Health Japan
Japan
About 1 hour using the app
OptiMonk replied September 15, 2021

Hi,

Thank you for your feedback!

We are so happy to see that you are satisfied with our app and you find it easy to use. We also put a lot of heart into our popup templates, so it is an honest pleasure to see that you find them good-looking!

Have a great time while using OptiMonk and please see us with any upcoming questions.

Best,
Tom from the OptiMonk Team

March 4, 2020

I've seen a huge difference in subscribers when using optimonk. Their plugins are super effective and very easy to design

Copina Co.
United States
About 1 hour using the app
June 6, 2022

first time using Optimonk and surprise with the ease of use and great customer service! Hoping to use more features soon.

VIOLETREDSTUDIO
United States
11 days using the app
September 10, 2021

The tool set is awesome... way more functionality and customization than I expected... and customer support was super responsive!

Bodhi Band
United States
About 15 hours using the app
OptiMonk replied September 13, 2021

Hi There,

Thank you so much for your kind words.

It is our greatest pleasure to work with customers like you :)

In case you have any questions, please don't hesitate to reach out to us!

Have a nice day and take care!

Best,
Tom from the OptiMonk Support Team

February 16, 2022

Great features and is worth it to use! They also provide very accommodating assistance. Would definitely recommend them. Thank you!

Elloux
Philippines
4 days using the app
OptiMonk replied February 16, 2022

Hi there,

Thank you so much for taking the time to write your kind review!

We are happy to hear that we could help you to sort out the issue and we wish you a lot of success with your store!

Please feel free to reach out to us anytime in case you need further help with anything, and we would be more than happy to help. :)

Kind regards,
Tom from the OptiMonk Support Team

August 12, 2022

User friendly so far, does exactly what I have asked and easily. Really like the branding from the get go and made using the app simple.

koko+kind
United Kingdom
12 minutes using the app
OptiMonk replied August 16, 2022

Hey there,

I'm really glad to see that you had great first impressions of our app! Please feel free to reach out to the Support Team if you need any help later on.

Thank you,
Anna

June 22, 2020

App very simple to use. Optimonk helping me a lot with these wonderful features. I am planning to upgrade to premium package of this app.

AbrandZ
Singapore
4 minutes using the app
OptiMonk replied June 26, 2020

Hi There,

It is always a pleasure to see, when the usage of OptiMonk is considered simple to use, as we always aim to keep things simple, but at the same time modern and up to the standards of the 21st century.

I can speak in the name of the whole OptiMonk team , when I say, thank you so much for these kind words and we are always here for you when you need some help :)

Best,
Tom
OptiMonk Team

August 13, 2021

Easy to use, great templates with a wide range of different options for different occasions and fantastic support staff if you need any help!

The Cornish Cheese Co
United Kingdom
2 days using the app
OptiMonk replied August 13, 2021

Hi Ben,

Thanks for your review, we appreciate it a lot!! :)

I'm glad you like our templates and that you find our app user-friendly as well! Feel free to get back to us via chat or at support@optimonk.com if you need any assistance.

I wish you the best of luck with your business!

Have a great weekend,

Anna from OptiMonk

May 4, 2021

Very friendly and professional support from the team. The pop-up is very easy to customise and give my website a professional look! Happy with this app :)

小冊選書
Netherlands
1 day using the app
OptiMonk replied May 5, 2021

Hello,

I'm so glad you're getting more and more confident with OptiMonk and it's great to hear you had a positive experience with our Customer Support Team!

I wish you good luck exploring our features and I hope OptiMonk will help you achieve your goals!

Thank you for your feedback and have a great day,

Anna from the OptiMonk Support Team