Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly cuts support workload by letting customers self-serve post-purchase edits like address fixes, product swaps, cancellations, and discount code changes. Many report strong upsell performance, higher AOV, and ROI that “pays for itself,” plus fewer shipping issues from better address validation. Reviewers highlight flexible rules, reliable performance during high-traffic periods, smooth 3PL/ERP integrations, and proactive, strategic support.
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Letting customers edit their own orders instead of creating a support ticket is the biggest no-brainer. This app saves us so much precious time. The ability to upsell customers a few hours after purchase is the cherry on top. It's super easy to set up too.
Such a no-brainer! We went from receiving hundreds of customer support emails a week to only a handful, this app literally self-services almost every request straight from our order status page. Our customer satisfaction is through the roof. Special thanks to Keira and Hamish for seamlessly integrating with our warehouse management software - very excited to turn this into an upselling machine next!
This app is a gem!! It's making us money by prompting customers to add products to orders before they ship, it's saving us time and money on customer service (we never get emailed anymore) AND our customers love it - they prefer self-service! Absolutely love it.
So far so good! We are new users and have yet to experience the benefits, however, the implementation team and responses to my questions has been incredible. I can absolutely see the value this app will add to our company.
Super awesome app!
Love the support, love the too. Kudos to Jacques for helping get our Upsell running
Such a great app. Huge thanks to Hamish and the entire team — the passion and speed of response really stand out.
Great app, its a no brainer. Heaps of functionality, the team is great to deal with and know exactly how to help your account improve + fix issues. Thanks!
I hit a few bumps early on during the integration, but the team, especially Pauly, has been super helpful throughout. I'm really excited about this app and hope it helps cut down on address and order issues for our customers.
Excellent customer service and help setting up the app - I wish all app's had this level of setup and assistance getting up and running. We expect this to be a fantastic addition to our site, and thanks Hamish and his team for the great work so far!
Order Editing has changed the game. Reducing address issue headaches and increasing upsell value. Super thankful for this app, and Lachie made the onboarding as seamless as you could ever want.
