Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly cuts support workload by letting customers self-serve post-purchase edits like address fixes, product swaps, cancellations, and discount code changes. Many report strong upsell performance, higher AOV, and ROI that “pays for itself,” plus fewer shipping issues from better address validation. Reviewers highlight flexible rules, reliable performance during high-traffic periods, smooth 3PL/ERP integrations, and proactive, strategic support.
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Very helpful onboarding and set-up from the team. One week in and is already converting well for us.
Wonderful support, super seamless integration. We switched over from Cleverific and honestly wondered why we didn't start here to begin with.
The app works exactly as expected! Above all, the team behind the app have been absolutely fantastic. They are extremely responsive and helpful. They're open to feedback and make improvements really fast.
Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!
Great app and great support from Hamish and his team. I'm very impressed
We absolutely love Order Editing! Total game changer in reducing the number of customer service tickets.
And absolute seamless set up and integration.
Hamish and the team really care about the customer experience and it shows!
This app is genuinely a game changer. On top of the great feature the implementation and support were impeccable. Highly recommend for any business looking to streamline order management.
5 stars, no questions, no ifs no buts, no maybes, just straight extra revenue, less customer service queries, more time working on the hard issues, thank you team
Not only is the app amazing, but the support is phenomenal. I've had multiple calls with the founder and they react to each of my requests. Definitely the best app I've seen for Shopify hands down.
great onboarding. app works well. will make the lives of our cs team a lot easier :)
