Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly cuts support workload by letting customers self-serve post-purchase edits like address fixes, product swaps, cancellations, and discount code changes. Many report strong upsell performance, higher AOV, and ROI that “pays for itself,” plus fewer shipping issues from better address validation. Reviewers highlight flexible rules, reliable performance during high-traffic periods, smooth 3PL/ERP integrations, and proactive, strategic support.
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Order Editing is a fantastic app with white glove onboarding and support. No doubt Hamish, Kiril, and team will continue transforming the industry with the ingenious function of holding an order. Keep on killing it :)
Hamish has been amazing to work with!
A very versatile app with a lot of useful functionality. Saving me time and money. Support is excellent as well - always around to point you in the right direction.
Great application that provides a lot of value for the customer and saves a lot of customer service tickets
An app to cause an issue that has been around forever that everyone has ignored until now!!
Very cleverly designed for any merchant with customer care teams needing more time, it is a lifesaver.
A dream come true for a small / mighty team! Super easy setup, and I love the ability to upsell customers while providing an easy self-service option to make last minute order changes.
Saving us so much time with order edits. The team is great to work with, and very responsive. Highly recommend!
Great app, customer service is direct and efficient.
Fantastic, saves heaps of time not having to update customer addresses!
HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.
