Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly cuts support workload by letting customers self-serve post-purchase edits like address fixes, product swaps, cancellations, and discount code changes. Many report strong upsell performance, higher AOV, and ROI that “pays for itself,” plus fewer shipping issues from better address validation. Reviewers highlight flexible rules, reliable performance during high-traffic periods, smooth 3PL/ERP integrations, and proactive, strategic support.
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Has saved us so much time with customer service. Such an easy way for our customers to make changes to their orders :)
Fantastic App, that reduces your customer service.
Hamish is super helpful with the onboarding and set up
Cheers Rhonda
Customer service is amazing and the app is even better, save's so much time for our team. Every Shopify store should have this app.
Hamish was so helpful in assisting our company get order editing up and running. The program looks fantastic and we're excited to offer this service for our customers!
Hamish reached out as soon as we installed Order Editing and set it up right away for us before I even had time to look at the app. The service and eagerness to get us set up and ready to roll is something I have never experienced with any other app. Thanks team!
Great app that helped us streamline and resolve some of our operational pain points. Happier customers and happier customer support team. The founders were extremely helpful in making sure we got everything set up perfectly.
Super helpful set up, really looking forward to seeing how the customer uptake is. Support was outstanding.
Onboarding was a breeze. Initially there were some bugs, but Hamish and team managed to iron those out fairly quickly. It's easy to utilise and reduce support tickets.
Highly recommended.
We’ve been using Order Editing for 3 months now and it’s great, the app is really easy to use. But what we’ve really appreciated is the super responsive support from the team whenever we needed.
In short: highly recommend! A great solution with a great support behind it
The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !
