Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high-impact way to cut support tickets for address changes, edits, and cancellations, especially during peak periods. They like that customers can self-serve post‑purchase, including fixing discounts and adding upsell items, often driving 10–30x ROI and notable AOV lifts. Reviewers highlight time savings, fewer failed deliveries, strong integrations, flexible rules, and exceptionally responsive, strategic support—especially valuable for high-volume, multi-region, and pre‑order workflows.
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A high-quality app with an excellent UI that seamlessly mirrors Shopify’s checkout style. Integration with the Order Editing team was effortless, and it has significantly reduced customer service inquiries by enabling a smooth self-serve experience. Our customers can now easily make changes to their orders, giving them complete control and improving overall satisfaction.
This app has been a total game-changer for us. In just a month, we’ve cut down on customer support tickets, saved money on canceled orders, and even unlocked a new stream of upsell revenue—all without adding extra friction to the customer experience. It’s rare to find a tool that improves both efficiency and revenue at the same time, but this one delivers. Excited to see how much more we can get out of it as we continue using it! Highly recommend.
This app is a no brainer, save my customer support team a bunch of time, no more repetitive tickets, and with the upsell feature, this app paid for itself, and A LOT MORE, I think I have a 30x roi on this, if you're running shopiffy store, install it asap, customer support is 10/10 too, shout out to Jacques
Literally a must have app, reduce a TON, and I mean a TON of support tickets, and with the upsell feature, the app paid for itself as well. onboarding is very easy and smooth, with Jacques helping me set up based on what I need/want. 10/10
Fantastic App – A Game Changer for Our Store!
Order Editing has been a phenomenal addition to our Shopify store! It empowers our customers to take control of their orders, offering them the ability to make changes effortlessly. Here’s how it’s made a huge difference for us:
Customers can log in and edit their address or upgrade their shipping to express. This feature has significantly reduced the number of support tickets we receive, as customers can quickly make adjustments themselves.
The app's upsell option is fantastic. It allows customers to add items to their orders with a discount, right before their order is dispatched. This has not only improved our customer experience, but also generated a considerable amount of additional revenue.
The app is very intuitive and easy to use, both for our customers and our team. It seamlessly integrates with our existing systems, making the whole process smooth and efficient.
Since implementing Order Editing, we’ve noticed an uptick in customer satisfaction. They appreciate the flexibility and control over their orders, which has enhanced their shopping experience with us.
Overall, Order Editing has been a game changer. It has streamlined our order management process, reduced our customer service workload, and boosted our sales. I highly recommend this app to any Shopify store looking to enhance their customer service and increase revenue.
I highly recommend any e-commerce business to use this App.
Great app, easy integration and saves CS tickets as well as being a great upselling tool!
Absolutely the best to work with! Hamish went above and beyond to ensure and continue to ensure we are doing everything to enhance the experience for our customers! They are the BEST!!!!
