Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high-impact way to cut support tickets for address changes, edits, and cancellations, especially during peak periods. They like that customers can self-serve post‑purchase, including fixing discounts and adding upsell items, often driving 10–30x ROI and notable AOV lifts. Reviewers highlight time savings, fewer failed deliveries, strong integrations, flexible rules, and exceptionally responsive, strategic support—especially valuable for high-volume, multi-region, and pre‑order workflows.
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Easy & flexible implementation with instant results!
I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small.
If you sell on Shopify, it really is a no brainer.
Super easy set-up and great idea - looking forward to seeing the positive impact it's going to have!
Great app - Hamish was extremely helpful and accomidating. Would recommend.
Great app & great support.
Works perfectly. Great experience for the merchant, even better for the customer. Highly recommend this app.
Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.
We just got the app, I will update this review if issues arise but I must say. THIS APP IS A MUST, it will save you so many CS emails / live chats etc. Hamish is a good guy, I really wish him and this company the best. I am sad though shopify doesn't have the brains to do something like this. 10/10 GOATED WITH THE SAUCE
Hamish is super helpful and easy to use app. 100% recommend
Excellent technology and customer service, highly recommend!
What an incredibly useful app! The functions it provides make life easier for us and for our customers making it a win:win for all.
