OrderEditing.com

Great app, took our feedback on board and so far we're saving money using it and making more!

I wish I could give this app 10 stars. Order Editing has saved us countless hours, increased revenue, and offers far more flexibility than any similar app we've used on Shopify. We previously used Aftersell, and this solution is significantly more powerful and robust.

The support team is exceptional—real people who are knowledgeable, responsive, and genuinely care about helping merchants succeed. They had our store set up and running in minutes. Highly recommended.

great experience! i feel like it is capturing the customer at just the right moment for up-sell., and in addition it has been super helpful for customers to change their orders. would recommend!

The app is easy to setup, and has a lot of useful features. The upselling setting are really interesting and they work really well. We had a bug that was generating by some of our store settings and was resolved very fast by them on a direct call which was very awesome. The support chat is not really helpful, or maybe it was because I was on EU timezone and their team is located in US but after emailing they responded and resolved very fast.

I really recommend their app.

Customer service is some of the best I've experienced with a Shopify app. Reached out with a question, Lachie jumped on a call within 5 minutes, walked us through the setup and had everything configured to our exact preferences in no time. Super easy process from start to finish. Exactly the kind of support you want when you're trying to move fast. Highly recommend. Thanks Lachie!

This team REALLY knows Shopify. They have answers and solutions for every single use case. Highly recommend it. Great technology but even better team.

Paul was fantastic to work with and incredibly helpful throughout the setup process for our site. He made everything straightforward and was quick to assist whenever we had questions. So far, we've had no issues at all and the app has been working great.

We've had a wonderful experience with Order Editing and with their team. Our editing-related tickets dropped by over 80% and we're seeing a tremendous ROI from the upsell functionality. Wish I could give it 6 stars.

We’ve had an outstanding experience with Order Editing and their team. The app itself has saved us a tremendous amount of customer service time by allowing customers to make simple changes to their own orders without needing to contact support. That alone has made a huge operational difference for our business.

What really sets them apart, though, is their support team. We had a fairly difficult integration with some unique challenges and third-party systems, and their team was consistently responsive, patient, and proactive every step of the way. They always replied quickly, took the time to understand the issues, and genuinely went above and beyond to help us get everything working properly.

It’s rare to find an app company this invested in their customers’ success. We would absolutely recommend Order Editing to other Shopify stores looking to improve the customer experience while reducing support workload.

The app is excellent. We're seeing benefits from more accurate order data and upsells. Customer support and set-up is very strong. Erin was extremely helpful and always quick to reply. We've already rolled out onto two further sites.