Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high-impact way to cut support tickets for address changes, edits, and cancellations, especially during peak periods. They like that customers can self-serve post‑purchase, including fixing discounts and adding upsell items, often driving 10–30x ROI and notable AOV lifts. Reviewers highlight time savings, fewer failed deliveries, strong integrations, flexible rules, and exceptionally responsive, strategic support—especially valuable for high-volume, multi-region, and pre‑order workflows.
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I can confidently say this was the right choice for our business. The onboarding process was seamless, Erin was attentive, took the time to truly understand our specific needs and objectives, and made sure we were set up for success from the start.
One month in and we're already seeing great results.
Highly recommended
One month in and we have zero complaints. Intuitive, easy to navigate, and Paul and the team made sure we were set up for success from day one. Integrates smoothly with SellerCloud and holds up exceptionally well during peak periods and major product launches. Having tried plenty of other apps, this one is a clear step above. Highly recommend!
We recently launched on Shopify, and the Order Editing app has been crucial to our success. The team is incredibly easy to work with, super responsive, and proactive in helping us with our integration and overall strategy. Highly recommend!
Easy no nonsense app. Great support from our CSM Ben. I dont see why any store would not have this app installed.
This App, Order Editing, has been a lifesaver for us. I also need to mention that the CEO was personally involved in supporting us and was available multiple times with great follow-up to get us to the point we needed to be at. We were able to complete almost a thousand pre-orders with their help. Highly recommended. We also tried two other apps, and the tech was bad, features were removed without warning, and the support was poor. Kudos to Order Editing for a great product and a great user experience.
OrderEditing has been a fantastic addition to our Shopify store. It’s saved our team a lot of time operationally and has also driven strong upsell results. Easy to use and genuinely impactful – highly recommend.
Great app - increased AOV during our limited edition release by 11.4%. Has also helped reduce one of the more time consuming Customer Service issues = address changes.
Easy onboarding from Erin and the team too. They've been helpful every step of the way.
This app has been great in allowing customers more flexibility to edit their own orders. It has saved our customer service team a lot of work, especially during busy promotions. We've had a few integration issues due to other tech, however, the Order Editing team have always been super responsive, helpful, and hardworking to find the right solution for us.
This app has been a game-changer for our store. Beyond letting customers easily edit their orders, it seamlessly handles upsells while integrating with CIN7 inventory management. Keira even configured multi-warehouse inventory routing, allowing us to serve different markets with a wide product catalog, no split shipments, no customer service headaches.
Nice work.
This app is quietly making our CX team's job MUCH easier, and generating effective upsells for our in-checkout and post-purchase experience. One of the cleanest ROI apps we've used, and super easy to execute!