Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high-impact way to cut support tickets for address changes, edits, and cancellations, especially during peak periods. They like that customers can self-serve post‑purchase, including fixing discounts and adding upsell items, often driving 10–30x ROI and notable AOV lifts. Reviewers highlight time savings, fewer failed deliveries, strong integrations, flexible rules, and exceptionally responsive, strategic support—especially valuable for high-volume, multi-region, and pre‑order workflows.
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less time spent on "can you fix my address for me" means I get to spend that much more time on more complex issues. and that's invaluable for us. this helps increase CSAT across the board. less moments where we can't catch an order before it goes out and more bandwidth to help customers who many times need a creative solution that I can come up with when I'm not speed running through the basic stuff. time is the real currency saver here. love this service (and the people have been more than a pleasure to work with given our setup is a little more complex than an average store)
So pleased we have installed this app on our sites. We were constantly getting changes of address or changes to orders, which were soaking up our time, and made it complicated for our 3PL warehouse to search orders to make changes after they flowed through. This app gives our customers a 30 minute window, in a very nice editing screen (built via Shopify) where they get an opportunity to make changes to their order address (so many people forget to update their addresses after they move houses), and our customers can swap their items (at the same or higher value), and add extra items to their cart after the original purchase. This app has saved our team so much time - especially in our Black Friday promo's. Paul is super skilled in getting this all set up and we appreciate the support we have received from the team at Order Edit.
Great app.
awesome service
Very useful app. Great price for what it gives you
great app
The OrderEditing team have been so so helpful, especially Erin. The app has saved our customer services team so much time and aggro, and despite having a very difficult product niche, Erin has worked tirelessly to help with upsells and get us earning more and recommending the correct products to the right people. I cannot recommend this tool enough!
Order Editing has been a game changer for our CX team giving customers the option to make address corrections, update shades or changes before fulfillment starts. Before our CX team would have to deal with 1000s of emails a month requesting order changes.
Beyond that the upsell and add-ons have contributed to meaningful revenue.
As a bonus, the Order Editing has been beyond helpful in getting things set up, responsive to making adjustments that are unique to our store and how we run offers, and all around great to work with.
Since installing, tickets for address changes and order edits have dropped, and we have the post-purchase upsell running.
But the real value for us is that this feels less like a standard software tool and more like an agency. Jacques and the team are in there suggesting improvements and then helping with implementation.
Amazing team. Can't recommend it enough.
OrderEditing has been amazing! As a business, we index heavily on ROI when onboarding a software like this. It's a no brainer small fixed monthly fee to generate 10x that in upsell revenue and reduce CS ticket volume by 20% simultaneously. Upsell revenue now makes up about 2% of our revenue, which may not seem like a lot but it's massive. Shout out to Jacques for being an awesome account manager as well.
