CWILL Returns & Exchanges
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (490)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and integrates quickly with Shopify. They find the interface intuitive, with simple templates and customization. The returns and exchanges workflow is described as game‑changing, with automated approvals, custom rules, and a self‑serve portal that reduces support requests. Merchants appreciate accurate tracking, timely notifications, strong time savings, and fast, friendly live chat support, plus good value with a free plan for new stores.
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So far so good. I just downloaded the app and reached out on the weekend on their chat and was surprised to have been assisted immediately. Great service! I also like that this is a free app and they allow you to remove their branding.
Thank you! Our team will continue to improve app performance and release more automation features!
Really great so far, easy onboarding and lots of options. Really responsive customer service and support. Thank you!
Just started using this, but the features and use is great. If you need any assistance they are so responsive and helpful.
The support is awesome. Huge thanks to Donna for being so patient and helping me set this up for my store.
fast support. happy and professional staff
It is such a great app. The customer rep 'Mig' was so helpful and patient. Thank you for creating such an amazing return app.
We’ve been using CWILL Returns & Exchanges for a while and couldn’t be happier. The platform is intuitive for both our team and shoppers. Creating custom return rules is effortless, and the automated workflow drastically reduces back‑and‑forth emails with customers. It is a must‑have app for any Shopify store handling returns.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly.
What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations.
Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
Okay, 2 words to describe this app: SIMPLY AMAZING
I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
Great customer service
