CWILL Returns & Exchanges

CWILL Returns & Exchanges

Reviews (490)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and integrates quickly with Shopify. They find the interface intuitive, with simple templates and customization. The returns and exchanges workflow is described as game‑changing, with automated approvals, custom rules, and a self‑serve portal that reduces support requests. Merchants appreciate accurate tracking, timely notifications, strong time savings, and fast, friendly live chat support, plus good value with a free plan for new stores.

March 26, 2024

It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)

Revelmy
Spain
19 days using the app
March 15, 2024

I just had the most helpful conversation with a real customer service person. It was refreshing speaking to someone real and how quickly she answered my questions. Not to mention, how easy this app is to navigate.

Little Fins
United States
21 minutes using the app
March 8, 2024

Excellent customer service by Donna, very quick to respond and help with my query

Jalex Pet Products
United Kingdom
10 minutes using the app
March 2, 2024

Great customer service and really quick to help

Parks Candles
United Kingdom
6 minutes using the app
February 27, 2024

Just installed the app, so far so good. Just be ready to do most of the configuring yourself. We're going to let it ride with the FREE version a while before upgrading to add automation to the work flows.

Scott Hawaii
United States
About 21 hours using the app
February 25, 2024

I love this app exactly what we needed to make returns & exchanges easier for our customers. thank you Jessica was very helpful.

JDColFashion
United States
35 minutes using the app
CWILL INC replied March 8, 2024

We will continue to improve app performance and enhance automation features!

February 18, 2024

Loving the app so far! It's very easy to use and very responsive customer support.
Thank you so much for this, app developers!

Zelda & Harley
United Kingdom
1 day using the app
February 17, 2024

AMAZING customer service. New to using the app but I am shocked how easy the set up is and how quickly their team gets back to me with any help needed. The interface is really clean and exactly what I've needed for exchange orders.

The Dressing Room
United States
1 day using the app
January 29, 2024

I have only just installed this app and so far it is exactly what I wanted and needed for the store. The setup process is very easy and everything can be customized as you want!

Excellent service. From start to finish, everything was handled efficiently and quickly

I would definitely recommend this app!

Elle and Elka
Australia
About 2 hours using the app
December 7, 2023

amazing customer service, prompt response

Dare To Be Pretty
United States
34 minutes using the app