CWILL Order Tracking
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Reviews (3,185)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, must‑have tracking solution that reduces “Where is my order?” contacts, chargebacks, and support workload. They like the branded tracking page that keeps customers on-site, supports upsells, and can be fully customized. Features like live map, dropship mode, and final‑mile carrier links are praised. Merchants find setup easy, tracking consistent, and support fast, friendly, and knowledgeable.
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Donna and Maryam have been incredibly helpful and accommodating in addressing my concerns. Their prompt and efficient response has been impressive, enabling them to resolve any issues I have encountered with the Parcel Panel app in the most timely and satisfactory manner possible. As an e-commerce store owner, Parcel Panel is the best tracking app out there. Since switching to it, I have been delighted with its features and functionality, which have significantly improved my business operations and customer satisfaction.
Great app for real-time order tracking and keeping your customers informed of their order status. The customization options are excellent as well. Highly recommended!
Recently started using the app and so far seems too promising. Till now my customer support team had a really bad time responding to the customer queries about tracking. Now things seems to be sorted.
AVOID!
Only good for small sites with under 10 sales.
Useless with large volumes!!!
Emails only send 60% of the time
Tracking has 15% error rate with wrong carrier.
NOT REAL TIME TRACKING!
Additional charges for adding new tracking to exsisting order!
These Reviews are from another app called Trackingmore and also Parcel Panel, they some how changed the company name and only took positive reviews !
Hi,
Thank you for sharing your feedback. We take every merchant review seriously and have reviewed the available records related to this case.
Based on the usage and system logs we were able to check, we could not verify the figures mentioned in the review, including the reported email delivery rate, tracking error rate, real-time tracking concerns, or additional charge claims.
If there were specific orders, tracking numbers, email notifications, or billing records related to these concerns, our team would be happy to investigate them further and provide a clear explanation.
CWILL Order Tracking is designed to help merchants provide a reliable branded tracking experience, and we remain committed to supporting merchants with any product-related issues that can be reviewed through specific data or examples.
Please feel free to contact our support team with the relevant details, and we’ll be glad to assist.
CWILL Order Tracking Team
UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.
This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another app it shows the items are in perfect transportation. This is horrible and is ruining my business! I am beyond mad at this app and waiting to hear from their developers! STILL NOT UPDATED! I have shipments that have been shipped and are in transit and this app is still showing the order is "pending" or "Label created" and it's been 6 days! I'm about to uninstall this app!
Hi there!
Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to change order tracking details. The problem you have met was a keywords hiding issue. Please rest assured that we have modified it and everything works well on your account. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Function wise it's pretty good.
Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't.
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Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.
Hello Sam,
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day!
All the best,
ParcelPanel
I received amazing help from Harry!
Absolutely what I needed for my shop. Great customer service, super attentive.
good
For Jessca !
