CWILL Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (3,180)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, must‑have tracking solution that reduces “Where is my order?” contacts, chargebacks, and support workload. They like the branded tracking page that keeps customers on-site, supports upsells, and can be fully customized. Features like live map, dropship mode, and final‑mile carrier links are praised. Merchants find setup easy, tracking consistent, and support fast, friendly, and knowledgeable.
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Great so far! Asked to remove their branding on the lower tier plan and they removed it immediately.
This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't tell you about. Use other apps and AVOID this trash app. Unbelievable how people pay for their garbage app. WORST experience ever.
Hi there,
Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift turnaround time and there were some gaps in between.
In addition, the charges in the screenshot you provided to us include two billing cycles, this is because Shopify collects all app charges based on your Shopify billing cycle end day, not the Parcel Panel billing cycle end day. However, the calculation is based on the billing cycle of our app. These two dates are different, which can cause misunderstanding and we understand. Therefore, our team has initiated a refund for your account as soon as we receive your feedback. Please be assured that we are committed to presenting our packages more clearly.
If you have any additional questions, please don't hesitate to reach out to us. We are more than happy to assist you in any way we can.
Warm regards,
Parcel Panel Team
I downloaded this within 5 minutes and I was confused and not even a minute after I received an immediate response via chat when I asked how to change the URL. Immediate assistance is available and friendly customer service staff,...If I could I would leave 10 stars!!!!!
App works well. Customer support was very helpful in getting things set up!
Impressive support staff - responsive, friendly, and always ready to help.
Great app for tracking numbers with great support when needed! Also nicely customisable
So Far I've just been using for years - but support has been fantastic - very responsive and able resolve 100% of my issues quick like!
Super fast and friendly customer service. Will definitely be upgrading as i grow my business!
Customer support quickly removed the parcel panel branding at no cost to me. Thank you!
Chat support was very nice, efficient, and helpful!
