Reviews (64)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited December 13, 2020

We use the Parcely app on our store www.naturalchaga.eu which I essentially run alone. Even though I didn't understand all the elements it does everything we need. I needed help on more than one occasion (quite a few actually) as I suck as integrations etc. and they have been patient, understanding and fast. If you are a small business like me and need a really flexible delivery app with amazing customer service then you have found the right guys. Top marks, keep up the great work. I was not asked to write this review or rewarded for it, and I also rarely write reviews but their customer service is really so good I felt I should.

Natural Chaga™ from Estonia
Estonia
5 months using the app
February 16, 2023

Parcely works perfectly in our use case. Since we had multiple projects ongoing Parcely support took care of us in terms of shipping - they configured everything around it and has been always SUPER responsive. The app allows us to extend our business to whole Europe.

Autojoy Baltic
Estonia
About 2 months using the app
Pulsev (Parcely) replied February 16, 2023

Thank you for your review. We are constantly adding new shipping methods from all around Europe and are always happy to help to set everything up.

January 27, 2022

Have been using the Parcely app from the beginning with my store. We chose Parcely because of the local delivery options like Omniva, Itella and DPD pickup points and lockers. The support has been amazing at both assisting setting up the things as well as solving various questions.

Koogimeister
Estonia
3 months using the app
Pulsev (Parcely) replied January 28, 2022

Thank you for the kind words, we are happy to help and offer a free setup service.

October 4, 2020

We have always valued good support by app developers and Parcely does not disappoint. They take into consideration their clients’ suggestions and improve on them. Very fast and professional support and overall a perfect solution for e-commerce in Europe. Written by a customer from Estonia.

D'ARMATI
Estonia
4 months using the app
Pulsev (Parcely) replied October 10, 2020

Thank you and our support is always ready to help.

March 24, 2022

Best Shipping app for Shopify to make the customer's journey convenient and increase sales. The app itself is comprehensive, extremely user-friendly and their customer support team is responsive and helpful, even during the weekends and late evenings. We are very happy with Parcely.app optimising our shipping processes.

Reet Aus
Germany
About 2 years using the app
January 8, 2021

Very Good app and Excellent customer service! we use this app to deliver parcels to our customers in Lithuania. I had some trouble setting everything up. I reached out to the support team and they set everything up for me. Whenever i have a question they not only reply back fast but either make the change for me or teach me how to do it.

Kleins Organic
Lithuania
7 days using the app
March 22, 2022

So far I´m really pleased with the app. But the amazing thing is that they helped me set it all up for free. It made my life so much easier. They really worked with me and thought through the process. Thanks! Recommend.

kriss-soonik
Estonia
22 days using the app
November 30, 2022

Great support - Fast & effective! Recommend. The support team helped to set-up complex custom shipping rates.

GEGE
Latvia
14 days using the app
Pulsev (Parcely) replied November 30, 2022

Thank you for the recommendation. We are always happy to help merchants to set up the app itself and configure the needed shipping methods without any extra charge.

February 24, 2023

The next level of shipping. Great helpdesk, I had some issues but solved fast. The app works fast and smoothly. Thank you.

NEOFABRIK klímaszerelés Kecskemét
Hungary
12 days using the app
January 29, 2022

App that is easy to use and the support is always super helpful.
Clients have also no problem with their orders. Would recommend!

Wodal
Estonia
About 1 year using the app
Pulsev (Parcely) replied January 31, 2022

Thank you for the kind words, we are happy to help :)