Reviews (484)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to use and flexible for building both simple and complex forms with drag‑and‑drop templates. They like the ability to customize fields, branding, emails, and success messages, and to handle wholesale, returns, pre‑orders, and applications. Many mention reliable performance, useful features like spam filtering, analytics, and product/payment fields, responsive support that adds custom solutions, and pricing that offers strong value, even on the free plan.

Edited February 27, 2021

This form builder is no nonsense! It is easy to set up and use. There are plenty of customisable options too including a number of installation options. This form builder also includes conditional field elements so your customer will be presented new options based on their selections.
When I needed some assistance the support was not only fast but also very accommodating. The developer welcomes customer feedback to make continued improvements to the app.
5 star!!

warbehr.artist
Australia
1 day using the app
pifyapp replied March 17, 2021

Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app.

Wishing you all the best!

Edited June 21, 2025

This app deserves 6 truly. I would say this app is the best form app for us. First of all, We have installed and tried about 8 form apps and most of them have some limitations. (I.e. this app is the only/one of the few that could connect to Microsoft Exchange though SMTP). Secondly, Sunny is super helpful and we asked for some custom feature and he really look into it and help us to achieve that. With the best hardware and software, this app should at least rank top 3 among all form apps!!!

HeyChoices
Hong Kong SAR
About 4 years using the app
pifyapp replied June 6, 2021

Thank you so much for taking the time to share this excellent experience to other merchants! Your praise is the greatest motivation for us to move forward and provide better and better service. Wish your store get more and more sale.

All the best!

December 15, 2021

Love the set up and user friendly GUI. The only issue we have with this app is related to exporting. The excel file type exported is very outdated and prompts a warning every time it is opened in Excel (not a huge problem, just annoying). The other complaint is that you can only export all entries up to 30 days minimum. I would love to have the ability to export only entries I have selected, rather than export a hundred other entries that I don't need. Besides that, this app is great and I recommend it a bunch.

Captain Chucks Flavor Island
United States
4 months using the app
pifyapp replied December 15, 2021

Thank you so much for taking the time to share your experience to us! We will improve it in the new version continuously. Your encourage is the greatest motivation for us to move forward and provide better and better service. Wish your store get more and more sale.

June 9, 2023

I am thrilled with the ease of use provided by the Pify form app. It's incredibly straightforward and doesn't overwhelm with unnecessary complexities. The support team is top-notch - they have been incredibly helpful and responsive to my inquiries. What's even better is that the app comes at an affordable price point, making it a fantastic value for the features it offers. After trying out various apps, we have made the decision to delete our current one and switch exclusively to Pify form.

I highly recommend this app to anyone seeking a user-friendly and cost-effective solution!

Hydeline USA
United States
7 days using the app
pifyapp replied June 11, 2023

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

June 27, 2023

Pify app exceeded all my expectations! From its user-friendly interface to its exceptional customer service, this app has truly won my heart.

First and foremost, the ease of use is remarkable. Navigating through the various features and functions is a breeze, thanks to its intuitive design. Whether you're a tech-savvy user or someone less familiar with mobile applications, you'll find yourself right at home with this app.

What truly sets this app apart, however, is the outstanding customer service. Whenever I had a question or encountered an issue, the support team was quick to respond and incredibly helpful.

Kudos to the developers. Keep up the fantastic work!

Hydeline Canada
Canada
7 days using the app
pifyapp replied June 27, 2023

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

Edited February 3, 2024

2/3/24: I will be looking for another email app. Recently, I'd noticed on the emails I receive (when someone fills out one of the contact forms I have up, there is an 'unsubscribe' link at the bottom of the email with no explanation about what you are unsubscribing from. They get a confirmation of their email as well, so they are seeing this unsubscribe as am I when I get the emails delivered to my email program. There's no telling how many may have hit 'unsubscribe' thinking I had added them to a mailing list when I haven't. BIG negative when I am paying monthly for this email app.

Excellent customer service! Responds quickly to messages and helped me with an issue. I also like that they don't spam you with miscellaneous stuff in emails. This email app was just what I was looking for.

5/15/23: Updating my review because EVERY time I go to my list of contact forms, it prompts me to leave a review when I have already done so. VERY annoying when I am paying for this app already.

6/11/23: Updating my review since the popup finally stopped every time I would access my Pify Form dashboard.

Fanta Productions
United States
Almost 2 years using the app
pifyapp replied November 14, 2022

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We Hope your store gets more and more sales.

All the best!

Edited November 18, 2022

UPDATE: After numerous reoccurring issues I have requested full refund and cancellation of the subscription with them.
They have failed to do this and I am continuing to get charged for a product I no longer use. UPDATE: They have been unable to fix the issue of customer details transfering to shopify correctly and have told me to copy paste all the customer details (defeats the purpose of the app)
I have also ben told to upgrade plans and pay more money to them despite not needing the aditional features.
Seems they want to take as much money from you.
While it may run ok during a trial, the moment you start paying them money the bugs in their systems show up costing alot of time and money and you end up loosing money and customers as a result. They have full access to everything they have requested and I have responded to all correspondance. -------------------------
Using for a few months now.
new problems have arose: customer details are transfering to shopify either blank or incorect Just sarted using the app.
Layout of forms shows diferent in the form builder to the website.
When reading submisions the answers are jumbled. Tried sending a support request (using contact us form on their website as this is the only method given to me) and no reply. I have now sent a 2nd request for support. The trial period has passed and there has been zero suooprt. They are hapy to take your money. but not offer anything for it.

Rawleigh's Healthcare Independent Distributor
Australia
6 months using the app
pifyapp replied May 10, 2022

Hi there,

Kindly remind that we have replied to you at the same day of your first support request and we sent an access request to you for checking something. Unfortunately we didn't get any response from you. I am sorry for the inconvenience and when we got your 2nd support request and the access of your store, we have fixed and custom something in your website but we still got the response from you. Maybe you didn't get our emails? Please reply to our support when you got this. Thank you.

The layout is automatic adapted, it depend on the content width of your website pages. We have helped to custom the page width in your website.

Our support service is available for all plan including the FREE plan. You can contact us not only in our website, also by clicking 'Get support' in the App list of your admin. We will get back to you within one working day.

Thanks.

November 29, 2025

The app is not stable and data disapears everytime, the support is slow to answer.
And the worse thing is that when they fixed something, another is broke now !

ALSANCIA
France
11 days using the app
November 27, 2025

We tested numerous form creation apps, and Pify is by far the best. It offers numerous configuration options that other apps don't offer. Above all, it offers the ability to format almost any field with rich text. It also integrates products with sum functions excellently. Minor remaining issues were resolved immediately by support. Overall, a highly recommended app at a very reasonable price.

BeOptimal
Germany
About 22 hours using the app
May 10, 2025

We’ve been using PifyApp for our wholesale application forms, and the setup was incredibly easy and smooth. The form builder is flexible and meets our needs perfectly. Everything works great. Thank you for this helpful tool!

MPM Motorcycle Mat
United States
3 days using the app
pifyapp replied May 11, 2025

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)