Pinterest

Hello,

Our business is very important to us, and we strive to improve every day, when Pinterest removed our verified merchant verification, it was a big surprise, since we have several years on their platform as a verified merchant, the first notice we received as an alert was that we had several pop-ups on our website, and we solved the problem immediately, in the second warning it said that the website did not meet the minimum quality requirements.

We talked to the expert team at Shopify and they reviewed our website, audited everything against Pinterest guidelines, and they determined that every Pinterest policy was being followed on our website.

The importance of this whole process is that Pinterest must provide merchants with the exact problem to solve it, where the error is and how we can improve it, the emails we have received is a copy and paste from the same Pinterest pages, we do not know if this is being monitored, but the customer experience is not is the best. We have also decided to invest in advertising and we want our Pinterest account to be verified again without any problem, so we can continue to improve as a company, to provide the best service to the entire Pinterest community.

We look forward to a prompt response to clarify this inconvenience.

Best Regards,

I received most consistent traffic to my shop. Also, the initial promotional gift was nice. I didn't know how much influence Pinterest has on shoppers.

UPDATE: Merchant Support has been extremely disappointing. I loved the Pinterest sales channel until now...

Instead of communicating to fix something minor on your site before a deadline, they remove your merchant status 1st! This makes you look fraudulent to your Pin followers and anywhere your Pin profile has been shared. It literally took 2 mins to change what they wanted but it took 3 support agents and 2 days for someone to state exactly what was needed instead of being told to "read the guidelines." Received an email that the merchant status was restored but, our catalog feed doesn't load to Pinterest even though it hasn't been altered on our side in 2 yrs. The shopify app states the feed is active and connected to pinterest but the pinterest biz page says error-no ingestion for over a week now with no steps provided to resolve. The support agent repeated "read the guidelines," there's an issue with the feed and to make (unstated) changes. They gave no exact details of what to fix. Then we received another email: "Please complete any outstanding steps, if any, so you can submit your application to the Verified Merchant Program" but the link only goes to to the pinterest home page! They make you play a mystery game of "what will fix the mystery issue?"

I guess I'm expecting support to want to help resolve but it comes off as dismissive.

Easy to use, effective. Helped me to make very good and easy promotions. Loads products so convinient

Good but a little complicated/long winded to link accounts. Multiple pop up and different windows opening

Easy set up I would highly recommend using this service to expand your brand and get your name out there!

It’s free easy to use for any business to show case their products hold up my girl just screamed let call u back.

My experience has been quite good so far. I also had a meeting with the business department and they were great!

I found the app very easy to set up and look forward to expanding my business reach. So far it has been fabulous.

Steps are easy to follow.
It should specify if the email of the personal account should be the same as the business one.

It doesn't let me connect, I don't know why it keeps happening. Every time I get to the connect page it goes back to the start.