Reviews (185)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a free, small‑business‑friendly shipping tool with no subscription or hidden fees, offering much lower USPS and UPS rates than retail or other apps, including strong international options. The Shopify integration is seamless and fast, with batch shipping, scan forms, and smart presets. Merchants praise the intuitive interface, reliable syncing across channels, and responsive live‑chat support that helps resolve carrier and insurance issues.

Edited October 1, 2021

Easy to use and best shipping rates. As Shopify Amazon integration ends, you should add Amazon shipping to your App.

Premium Supply USA
United States
Over 1 year using the app
January 27, 2021

Easily one of the best apps on Shopify, seamlessly imports and and updates the Shopify order page, all at no cost to you, add saves you money . A highly recommended app.

Pyramid Comics & Cards
United States
About 1 month using the app
Edited March 28, 2018

The beauty of this app is in its simplicity, from easily importing orders and calculating the cheapest rate to printing shipping labels. If your shopify store ships primarily with USPS then you will greatly benefit by using Pirate Ship. They have the cheapest commercial rates available with no fees or markups. The chat support is quick and helpful and the cute pirate theme just makes shipping that much for fun!!

Itsagift 2
United States
About 2 months using the app
July 2, 2020

This app is wonderful! Before I found it was was manually doing many things that I can now do with the click of a button. Saves me so much time! Also the low cost of shipping is a +++. So glad I found it.

American Tradition Cookie Cutters
United States
About 1 month using the app
Edited March 9, 2019

I am loving the app, it is easy to use and the savings is just amazing. I left my other app I had been with for 3 years because it was just too expensive, I am saving $100's each month with Pirate Ship. I am so happy to have found your app, and that it is free!! Being a small company, every penny counts for me so I really appreciate having access to Pirate Ship.

I also love all the help, documentation they offer and saving tips that took me over 5 years shipping experience to learn. In Pirate Ship documentation they breakdown how to ship the cheapest way, super valuable information, especially for newbies! Keep up the great work!

Loving Essential Oils
United States
16 days using the app
Edited May 25, 2019

UPDATE 5/19: This App Rocks. The customer service is outstanding. I was reading a 1 star and 2 star review. Apparently they've never used another shipping app for if they had, they'd realize how great this one is. Most of the Apps on Shopify are awful. This one is truly awesome. It works the way it is supposed to, you save money without having to pay any monthly premiums, they always add new features to make it easier to use, and customer service rocks. If all the Apps on Shopify were like this, we'd be able to sell a lot more - sadly they are not.

UPDATE 11/18: Just keeps getting better. They make improvements all the time. Easiest BY FAR and cheapest BY FAR. If you aren't using this app, you should be.

They had a few things that needed to be tweaked and they did that immediately. Can't ask for anything more than that. They were even willing to go the extra mile to customize something for me - way beyond what they needed to do. Now this is the kind of service that everyone is looking for! Pirate Ship has the cheapest rates. I can't imagine why anyone would use any other app because the only one that truly has the cheapest price, regardless of whether you send 1 package a day or 100, is Pirate Ship. I have tried them all. I have tried Shippo and many others who claimed they had the cheapest rates but they don't. In the case of Shippo its business model changed after a year of doing business with them but they didn't even notify me or honor its commitment to customers who were guaranteed the lowest rates - now they just provide a discount. Who wants to do business with a company that doesn't honor its commitment and isn't transparent? Not me, I can tell you. Totally unacceptable. I wouldn't waste your time on any other apps since I've gone through them all and FINALLY have found the cheapest rates. Plus, the app works well. And, when I say cheapest rates I mean as compared to Shippo, on average, $.50 cents a label plus Shippo's $.05 fee per label - total $.55 cheaper per label. This really adds up over time. And, customer service has been great. Pirate Ship is really the only shipping app you should consider!

Carrie Bloedel
United States
About 1 year using the app
May 8, 2020

I thought this would be just another shipping app BUT IT IS SO MUCH MORE. It shows everything and I mean everything. Even shows things you were not looking for. I just created two shipping labels and I love this app. I can't say enough about it. It sets the standard for all other shippers.

We Sell Fashion
United States
About 1 month using the app
Edited August 8, 2021

I do wish they'd add UPS rates. For those claiming it's the same as retail rates, they're not using cubic sized boxes. Normal USPS and UPS rates are Weight+Distance. Cubic USPS is Size+Distance. The smaller box you ship, the cheaper it is. For me to ship 1 LB or 20 LBs from FL to CA in a Tier 1 box is $9.52. 1 LB to 20 LBs in a Box 4 is $10.31. Yes, higher plans of Shopify now offer cubic rates, but sadly those rates aren't passed onto customers. USPS 1096L = Tier 1 Cubic.
USPS 1/2 Shoebox (cut in half) = Tier 1 Cubic.
USPS Box 4 = Tier 2 USPS 1097 & 1092 = Tier 3
USPS 1095 & USPS Shoe Box = Tier 4
2 USPS Box 4 Taped Together = Tier 4
12x12x4 Box = Tier 4
12x12x6 Box = Tier 5
13x13x5 Box = Tier 5 Use these sized boxes (or there abouts), enter dimensions, and SAVE money. Bottom Line - pack your items into the smallest boxes you can find, and use Pirate Ship. Funny story, I only discovered today there is a Tier 5 - even tho Pirate Ship clearly indicates there is one. lol It's just the USPS doesn't have their own Tier 5 box. I had to fill a 12x12x6 box, ran it through Pirate Ship, and it came up Cubic. I looked at the chart - duh, yeah, there is a Tier 5. Anyway, Tier 5 Cubic for me was $13.96; UPS would have been $14+; Regional Box B was $16+; regular Priority was close $24+. So, for this single order, saved $1+ today using Pirate Ship USPS Cubic rates vice UPS Ground, and the customer will get it a few days earlier. FYI, a USPS Box 7 is TOO big Cubic, but can be cut down from it's original 12x12x8 to make into 12x12x6 - which WOULD be .5 Cubic :) Grab a power box cutter off Amazon and start saving money! :) I am also using Bespoke Shopify App tailored and configured for me to pull in Cubic Rates to display to my customers. I'm passing the savings on to them. Min from Bespoke has AWESOME customer service! I would agree, having to transfer some date, go through multiple screens, etc, can be rather convoluted. --Original Review This app is a game changer, really! I thought USPS Priority Regional Rates were cheap - wow on the USPS Priority Cubic Rates - JUST WOW! I should have installed this app from Day 1 - seriously. Where this app will save you money is using USPS *CUBIC* Priority vs. "regular" USPS Priority. We sell small pint size jars of paint. They're small, and heavy. But, I can fit 3 into a USPS Priority Box 4, that weigh 4 lbs, 12 oz, and ship from Florida to Washington State for $8.92 via USPS Priority Cubic. The same shipment would be $11.20 in the smallest USPS Regional Rate Priority Box, $12.80 in USPS Medium Flat Rate Box (FYI, 3 pints of paint won't fit into a Medium Flat Rate Box) or $20.40 regular USPS Priority! $20.40 for REGULAR PRIORITY! That's an $11 savings. For example - just jammed (actually fits in nicely) 4+ LBS of products into a 1092 bound from Pensacola FL to Arizona. USPS Priority was $17+. UPS was $18+. USPS Cubic Priority was $10.78! That saved us $7 for just that one shipment, and it will get there same time as regular USPS Priority. As I said above, where this app will save you money is using USPS *CUBIC* Priority vs. "regular" USPS Priority. We set up all regular USPS Priority Boxes that are allowed to be used with Cubic shipping in the app. Now, we just use a "saved box", select modify when generating a label so we can accurately weigh it. Not that it matters to me or cost what weight is, as cubic shipping is based on size, not weight (although there is a max weight limit, but good luck trying to hit that in the smaller USPS boxes). Just try it out - it's FREE!! Is there ANY way to have my customers view all the rates available? Shopify is SOOOOOO frustrating!! The ONLY reason I would possible give it 4 stars is because I want to pass the savings onto my customers. I do not wish to make one single penny off of shipping. If we can show and offer these rates to our customers, that would be amazing. Everyone would win. No need for the Post Office to get any more money than they need! You need to team up with Bespoke Shipping! They're smart and together you two could dominate shipping. Seriously.

The Painted Heirloom
United States
Over 2 years using the app
July 5, 2020

I don't normally write reviews but feel obligated to since the Pirate Ship product and support is just so unbelievably terrific. For context, I've been using Pirate Ship now for ~30 days.

Here's why they're great:

#1 - It easily integrates into Shopify. Within 30 seconds, I can print the labels of every order I need to ship for the day. It doesn't matter how many. It just works.

#2 - If I need to print just one, no problem. Just go through and print one. I feel like they thought through common issues you have when shipping.

#3 - The actual shipping price you get for USPS is 'I can't believe it's this cheap' cheap. I'd say 20-50% cheaper than going through USPS direct. I also compared this shipping cost against a 3PL and it wasn't even close. I save soooo much money on shipping with Pirate Ship.

#4 - Their support is fantastic. They respond (and solve) issues when they pop up. Because we have a fair amount of volume, we're bound to run into quirks and whatnot but Pirate Ship is a true partner and wants you to succeed.

WoofAddict
United States
About 2 months using the app
Edited February 10, 2021

Super slow to generate labels & import. So dont plan on this to make the shipping process any faster with this app. They changed how they bill without warning. I also noticed that usps lost alot of the package we shipped with pirate ship vs. what we shipped with shopify. They claimed to be cheaper but they are the same price as Shopify and you are constantly being billed later on for random things so watch out. Also horrible customer service. Shopify shipping ends up being cheaper if you take into account all the times they go back and bill you randomly!!!

Blonde-Tee's
United States
About 1 year using the app