Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app integrates smoothly with Shopify and is easy to set up, even for non‑technical staff. It automates label creation and returns across multiple carriers, with a simple interface and reliable order syncing. Many use it alongside a returns app for a unified workflow, appreciate discounted USPS/FedEx rates, and describe support as fast, patient, and responsive. Parts of the app are free and suitable for both small and large stores.
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So far communication has been horrific! We are trying to launch our new site and yet no one has come back to us for 6 days. Terrible service and will leave if we don't hear back. What a shame as promised so much.
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Thank you for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I installed the plug-in after several bad experiences with other developers.
The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month.
However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all.
We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again.
Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time.
Beware of this company. They continue to string you along with incomplete information until you find things out on your own.
Don't pay for this plug-in. It doesn't work.
Thanks for your valuable feedback.
We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Shipping account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
I'd like to take a moment to commend Harvinder for his outstanding service in assisting me with creating a custom label. His dedication and expertise made the process smooth and successful. Thank you for the exceptional service!
Aditya from Aftership Shipping's customer service was accommodating.
She was not short with me in her response and was not dismissive, which I have had with some Aftership reps. She was attentive and patient.
Thank you
Katherine
Shop Baby Boutiques
Just added the app to help streamline returns. I hope this works as well as it seems so far! Wish me luck
Solid app to connect to your carrier accounts. Support is good & fast for most issues but if it is something difficult expect to wait for a proper response.
Great solution for making our international labels. Customer service is always available. Just a little request, please solve bugs in a shorter time, our customers can't wait for days for us to make their label and ship their items. Anyways it has been solved in the end, hope it's going to continue working for a long long time now! :))
I haven't started using this app fully, as I am still quite new to Shopify. I have been using Shopify to fulfill my orders, however I am looking forward to giving this app a chance. I had a few questions and Riyaz was able to answer all of them in a timely manner. Thank you Riyaz for the amazing support! I definitely recommend this app, as it seems pretty straight forward and integrates very well with your Shopify orders.
I have just installed this app, but so far it looks great. I think this may really speed up my shipping process. Support is super quick at replies.
