Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app integrates smoothly with Shopify and is easy to set up, even for non‑technical staff. It automates label creation and returns across multiple carriers, with a simple interface and reliable order syncing. Many use it alongside a returns app for a unified workflow, appreciate discounted USPS/FedEx rates, and describe support as fast, patient, and responsive. Parts of the app are free and suitable for both small and large stores.
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Tried to set up a shipper account. It did not work. Customer service was slow and not helpful. At this point we cannot use the app as intended as it is not possible to set up a shipper account for our UPS store.
Poor service, very slow at responding. Cancelled service, they kept charging.
Almost impossible to reach them. I have a basic question which has not been answered in 10 days.
I deleted the app from my Shopify store and I am still being charged!! Also I was always charged an international fee along with my subscription! This is a terrible app and no one should use it.
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this.
One of our support team members reached out to us over email to help you better understand the process.
Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Très efficace. Une assistance à votre écoute. Un très bon service. Super service de la part de Ankit Pathak
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.
Rest be assured, you are valuable to us and we really value your money.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Moazzam listened to my needs and went out of his way to answer my question.
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Samad a été d'une très grande aide pour reconfigurer nos étiquettes de retour. Nous utilisons Aftership et Postman depuis 3 ans maintenant et c'est très facile d'utilisation pour nous et nos clients. Je recommende
Easy to use. Be sure to ask your provider for API.
