Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app integrates smoothly with Shopify and is easy to set up, even for non‑technical staff. It automates label creation and returns across multiple carriers, with a simple interface and reliable order syncing. Many use it alongside a returns app for a unified workflow, appreciate discounted USPS/FedEx rates, and describe support as fast, patient, and responsive. Parts of the app are free and suitable for both small and large stores.
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I think this is an excellent app. I am not going to use it however, as my store had a different app for order printing and Postmen got downloaded by mistake.
Best of luck with this fabulous tool!
The app continues to improve, and the customer support team is very helpful and responsive. They also prompt you for app features you might not know about yet and/or for updates that you may have missed.
Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7
Just started using this app, so I don't have a lot of feedback on the app itself. I am not tech savy at all, but the chat support was so patient and helped walk me through the set up to be able to create return labels. SO thankful!
The app works well for automating your store's return process. They have good customer support to allow you to troubleshoot any issues you might experience. Overall, I give them a 5 star review because the support is crucial, as invariably you are going to need it at some point.
Hey :)
We really appreciate your honest feedback!
Thanks & Regards
Postmen Team
Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.
While the initial setup can be confusing, the service and customer support have been great. This app is very powerful for handling returns. Definitely recommend.
For a step by step guide to setting up amazing customer returns with this app check out a video I made:
https://www.youtube.com/channel/UCkIC8yF8ArE4rfF0E_OtX2Q
I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.
This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Postmen
I started using this app and I like it. It is actually quite sophisticated and does handle various shippers and shipping scenarios very well. I ran into a small problem (my fault - because I did not define weight for the package itself) - I received prompted support (within less than 2 min) and the engineer I chatted with was very knowledgeable, professional, and friendly, too and was able to identify the problem quickly and told me how to fix it. This was a very pleasant experience - thanks!!
