Postscript SMS Marketing

App won't approve you and then will charge you for services you never used and never approved and refuse to give you a refund. No real customer service. Total scam. Do not download.

This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.

I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was.

The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term).

The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me.

Turns out their customer support is terrible.

Don't use this service.

Dont fall for their scam....

This app advertise a plan at 0$ but they charge you 25$ even if you dont use it and refuse to refund it.

The use a loophole of advertising free but its not free its 25$ a months even if you dont use it.

I downloaded it and wanted to see the features but I didnt use it and they charges me 3 months which they refuse to refund.

Such a bad customer service and business model it should be illegal to advertise a 0$ plan if its 25$ minimum that you are being charge anyway

Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst.

Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated.
We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

I have been a Postscript customer for years and unfortunately had an extremely disappointing experience that ultimately caused us to leave the platform.
We were on Postscript’s legacy credit billing system and purchased SMS credits as we needed them. After a plan downgrade, 14,327 paid and unexpired credits disappeared from our account, representing approximately $144 that we had already paid Postscript.
I contacted support immediately and provided screenshot evidence showing the credit balance before it disappeared. Their own support representative acknowledged the missing credits and told me the issue was being escalated to billing to investigate and locate them.
Instead of correcting the billing issue, we were repeatedly told that because our account was on their legacy billing system, Postscript no longer had the ability to troubleshoot or restore credits and that we should migrate to their newer usage billing system.
Migration was not the issue. We were simply asking Postscript to provide the credits we had already paid for or refund their value.
Postscript never confirmed that migrating would even restore the missing 14,327 credits. Eventually, support explicitly told us that they were unable to add the missing funds back as credits. They acknowledged that they did not want us to “lose out on what [we’ve] spent,” yet no refund, reimbursement, account adjustment, or other resolution was offered.
During this process, multiple support tickets were marked resolved even though the billing dispute was still unresolved. Messages were repeatedly shown as read without substantive responses, and we had to open additional tickets just to try to get someone to address the actual issue.
After years as a customer and tens of thousands of dollars spent with Postscript, I find it unacceptable that a billing issue involving paid credits was handled this way. A legacy billing system may no longer be their preferred product, but customers should not lose money they already paid simply because Postscript says it no longer has the tools to correct a problem on that system.
We ultimately had to file a dispute with our credit card company, export our subscriber data, cancel our Postscript account, and move to another SMS provider.
This entire situation could have been resolved very simply by restoring the 14,327 credits or refunding the $144 we paid for them. Instead, we spent days opening tickets, escalating the issue, and repeatedly explaining the same billing problem without receiving a resolution.
After this experience, I cannot recommend Postscript to other retailers or businesses.

UPDATE 9/3/2026 while we were waiting to transfer to another service Postscript removed $43 worth of credits! So a total of approx $187 was taken from us via credits. 0/10 DO NOT RECOMMEND!!! Its one thing to have a faulty billing system its on ANOTHER LEVEL to admit that and then refuse to refund or reinstate any credits. WILDDDDDD!

Postscript got better until they changed everything recently. They won't even answer you on chat. I have sat in front of my computer for hours and no answer. I can't even figure out how to use their new system. I can't make my coupon code in a text a link. If I name it for internal purposes only, which it requires, it makes the code change. Like lets say the code is SALE, if you name it Sale, the code becomes Sale.SALE. It isn't even clickable. It doesn't create that code, it creates sale, so I have to go in and add that code to my store. I have had so many complaints from customers because the code either didn't work or they have no link at all to click on. They have to go to my store manually and have to put the code in manually, which doesn't work.