Reviews (1,205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants report strong revenue and ROI, with some seeing significant sales within weeks. They describe setup as quick, with intuitive flows for abandoned carts, welcome series, and more. The SMS tools, segmentation, popups, and compliance features are praised, along with deep integrations with Shopify and key apps. Merchants highlight reliable automations, effective for launches and promos, plus fast, strategic support and good value pricing with helpful templates and education.
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I genuinely like Postscript and appreciate what the platform has to offer. However, I'm disappointed with how difficult it is to reach a real person when I need assistance. AI support is helpful for basic questions, but when an issue requires more attention, customers should have an easy way to connect with a human representative. Good customer service is just as important as the platform itself, and I hope Postscript makes this a priority.
I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent.
I enjoyed the $200 credits plan for years.
Then they MADE me choose the new pans, even though I had credits through March 2.
Not happy. I had to uninstall to receive my refund.
This app is amazing! It has increased sales so much! My customers love it. I wish I could get all of my mailing list to move over to text message. (I'm working on it) Conversions are great! Customer service is top notch. I am very happy with this app!
Update: 5-28-24
I have been using this app for 4 years and it has been great until recently. I installed a new template and had a grand opening event. I had over 10,000 credits and the system said that I did not have enough for my campaign. It sent out 2 text messages. It prompted me to pay $51 more for the campaign. I refused because I had enough credits. My grand opening was ruined. I contacted support and they responded but not helpful. I’m bummed that I have to look for a new app now. Such a hassle.
It has generated some sales for me, but it is hard at times to find the discount codes. I was surprised when I had a few sales and they had used a discount code where I didn't know it was coming from.
