Postscript SMS Marketing

Better than Attentive & Klaviyo. My current top choice as an SMS vendor. Extremely fast customer service.

Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.

What I love the most about Postscript SMS marketing is how quickly the team responds when I have questions to ask in the chat. There's no waiting time and they're super helpful. Even if you have questions on the weekends they get back to you first thing on monday via email.

Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us.

Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics

First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.

I just downloaded this app, seems like there's a lot that you can do with is, the customer service was great so I'm looking forward to seeing how it will help the store drive subscribers.

Postscript's onboarding and support team have been incredibly helpful and a joy to collaborate with!

Sylvia, Tyler, and Morgan have been great resources when the app gets a little confusing! Though the app itself is generally pretty easy to use. Any confusion on our end was mostly about when you schedule campaigns vs when you are billed for them.