POWR Contact Form Builder

POWR Contact Form Builder

Reviews (691)

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy, intuitive way to build both simple contact forms and complex, multi-step workflows with conditional fields. It’s used for RSVPs, applications, support, surveys, registrations, and payment forms, with flexible embedding and design customization. Integrations with Shopify, Google Sheets, Zapier, and cart workflows are praised, and many highlight fast, knowledgeable live chat support and strong value even on the free plan.

May 22, 2026

thanks Jamila

Small Pet Select U.S.
United States
Over 9 years using the app
August 4, 2025

Outstanding Service & Customised Support!

We've had an excellent experience with this app. The interface is user-friendly, and the support team is incredibly responsive. A special shoutout to Jamilya, who went above and beyond to help us set up customised field requirements tailored to our business needs. It's rare to find such a combination of great functionality and helpful service. Highly recommended!

Refurbished Golf Caddies
United States
Almost 4 years using the app
POWR.io replied August 4, 2025

Thank you so much for the amazing review! We're thrilled to hear that you've had such a great experience with the app and our support team.
It means a lot to us that the app has been a good fit for your business, and we’re here anytime you need further support.

Thanks again for recommending us!

July 31, 2025

I’m disappointed that the form doesn’t support custom CSS. It really limits the flexibility.

Lúave Professional
Vietnam
21 days using the app
Edited July 23, 2025

Loads very slowly. Almost unusable with edge browser. Contacted support several times and no luck fixing

Performance Reel
United States
Over 2 years using the app
June 4, 2025

It's easy to use, flexible, and lets me collect exactly the info I need from customers. Whenever I need assistance, their support team is responsive and gets things sorted quickly. Great tool for customizing forms without the hassle.

Carlos Roos
United States
14 days using the app
April 7, 2025

We wanted to modify our customer contact form but Shopify's existing features did not allow us to do what we needed. The POWR Form Builder app has enabled us to update our contact form so that we can answer customers' queries quickly and efficiently. A great app so far, and it's great there's a free plan too.

Cotterell & Co
United Kingdom
About 1 hour using the app
Edited January 19, 2025

I am new to this website development environment. I have been a software engineer for 20+ years, now retired, and have been asked to take over supporting this website.

I had a problem getting a parade entry application form to display for this year’s parade. It had worked last year but not this year. Arlyne was great in helping me identify the cause of the problem, which turned out to be an expired date issue. After resetting the expiration date and having Arlyne take a look at the settings, the application form is once again displaying properly.

Many thanks to Arlyne Catungal for the great, fast, efficient, and knowledgeable help.

Dennis Gaerte
Handcart Days (handcart days.org)

Handcart Days
United States
Almost 3 years using the app
November 1, 2024

POWR Form builder has been a game changer for our business. This app helps us generate leads to collect custom job information. It is super easy to use and publish on our website. There are also so many good options for customizing the contact form. Thanks guys!

FosterWeld
United States
About 8 years using the app
November 1, 2024

I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.

My Web Concepts
United States
9 months using the app
POWR.io replied November 7, 2024

Hello there,
We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form.

Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed.
We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately.

We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process.
Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.

October 6, 2024

We used the app for a few days and so far - we are very pleased with it. The setup is easy and by using these unique, custom-made forms, we were able to provide a more professional and functional interface for our customers. Highly recommended.

VMAT
United States
20 days using the app