POWR Contact Form Builder

We use this app, it gives problems from time to time but it was okay. Now they changed everything. I want to connect to app through my Shopify page, it does not allow me. It does not work at all.

I understand the need for pricing tiers but if you charge 5$ a month and don't allow me to fix the leading or padding in the paragraph text you make me use that's a problem. I don't know the fix, but it immediately made me uninstall.

This is the worst app I've used on shopify as I had to recreate my form three times because it kept getting stuck for any changes to publish. You make a change and it doesn't take, you make another change and it stops working altogether. You try to delete it and it just spins in a circle. How it has so many reviews in the positive... #FakeNew Deleting it right now!

OVER CHARGING ISSUE! BE AWARE!!
I installed this app on 3 stores, and after the trial period, I went ahead and upgraded the plan in one of the stores. Instead, they charged me the upgrade in 2 stores out of the 3.
When contacted the customer service after 2 min it happened to tell them about the issue, they said they can't return the money they took with no permission, and they can only cancel future payments.
Since then a week past no reply

I do not recommend the upgraded version of this app.
I spent way to much time (overall about 90 minutes) trying to initiate the paid Premium version of this app, only to find out (through Shopify Plus) that their programming was faulty and was causing the array of frustrating issues I experienced every time I attempted to purchase an upgraded version.
Additionally, with each failed payment, I received a email notification stating that I had successfully paid for the app - which was wrong.
I contacted their customer support and was told multiple times that the issues I was experiencing were my own or Shopify's fault.
So far, since they were notified by Shopify Plus app team that their app's issues, they have not contacted me to follow-up.
I highly suggest that you DO NOT WASTE YOUR TIME with any paid version of this app and find another app to handle your form needs, which is what we are doing.

Actually, if I could get a fraction of a Star, I would. The I-Frame design is not stable, the POW servers are slow, and worse, the customer service was not good for me (waiting three weeks now for someone to look into my store?!?!). To date, our forms are the only aspect of our website that yield us negative reviews from our customers. In the words of my last customer (received this today) from a review source other than our broken POW forms....."I recently had extensive treatments for skin cancers on head, face, neck and ears. I have been told to wear a sunscreen for years, but never found one I liked. The dermatologist suggested Blue Lizard products. Since I had never heard of them, I used your website to send a question before I purchased any. I have not received a reply and wonder if the products are no better than the customer service."

Lost customers, lost reputation, lost revenue….I just got POWed! Having worked in many restaurants (many moons ago), I understand how hurtful it can be to get a crappy tip or a bad Yelp review...it often feels unfair given how hard work the average person never sees (it often is unfair). But then again, sometimes it's exactly what someone needs to get their business up to snuff and get it together.

I am having all of my form professionally reworked. The moment they are done, I will be deleting all POWr short codes from my site.

Oh here's another review on my Yotpo site (Yotpo - a FANTASTIC, very professional app).....

Yotpo Review from 03/28/15, from Frederick M...
"...I sent an online inquiry via the web regarding the address where my order was going. The emails truncated one line of the address and made it appear that it might not be using the full address. In the end it was shipped to the complete address. Unfortunately no one responded to my online inquiry. Thank you. I do think anyone who buys will be happy with the product."

That review is now on my Facebook too.

In fact, the only 4-star reviews I have on Yotpo are due to my customer’s experience with POWr forms. The developer informed me almost a month ago that they would like to know how it was that we created a POWr form in a pop-up dialog box and that it was intended to on be a form on a page....said he would look into it and get back to me (three weeks ago)...still waiting. Done waiting because this code is affecting my business.

Good luck to you POWr. Good luck to those shops that use this app. I hate being negative...."nothing good to say, just don't say anything at all.” I have no time for toys, and no money to waste on reworking code and LOST customers.

Jonathan Clemmer
Blue Lizard Australian Sunscreen
http://bluelizard.net

CHARGING WITH NO PERMISSION!

I installed this app on 3 of my Shopify stores. When the trial period ended, I decided to upgrade the plan on one of the stores. What happend is they charged me on 2 of them.
When noticed, same Min I contacted customer service which said they can't do anything and I won't get my payment back. I literally told them the story less than 1 min after it happened.

They are scammers, with terrible customer service.
Stay away

Resume: Very bad
I don't recommend this app because of the quality and support that POWr provides.
The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year.
When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase.

Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.

My experience with Powr Forms across various Shopify platforms has been very positive. We've successfully implemented a wide range of forms, from essential contact forms to more complex surveys and applications. The tool stands out for its extensive flexibility, comprehensive functionality, and consistent reliability.

分からないことがあったら、チャットで質問したらすぐに返事をいただけるのでとてもありがたいです。チャットは英語での質問になりますが、つたない英語でも汲み取ってくださり分かりやすく説明してくれるのでこちらも安心して質問できます。
コラボレーター機能を使えば必要な箇所を修正してくれるので、その点も助かりました。
これからも使用したいと思います。ありがとうございます。