POWR Contact Form Builder

POWR Contact Form Builder

Reviews (692)

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy, intuitive way to build both simple contact forms and complex, multi-step workflows with conditional fields. It’s used for RSVPs, applications, support, surveys, registrations, and payment forms, with flexible embedding and design customization. Integrations with Shopify, Google Sheets, Zapier, and cart workflows are praised, and many highlight fast, knowledgeable live chat support and strong value even on the free plan.

March 6, 2020

Both easy to use and also has many good applications to use on our Shopify Store. Quick to get started and great that there's a free plan available.

CleanSea
Sweden
34 minutes using the app
August 19, 2019

I am not allowed to refund within trial period. Disappointed, I tried to use it but it is very un-userfriendly. They took me $115 for a year.. extremely disappointed

Project E Beauty
Canada
2 months using the app
POWR.io replied August 19, 2019

Thank you for taking the time to provide us with this feedback. I would love to take a look at your account and see how I can help you. Reach back to POWr support directly with your email on your account and I can dive into this for you.

-Waylon
Customer Success

May 2, 2017

It's sweet! It has really helped us form our ambassador program. Getting sales a few days after downloading the app. I just upgraded to premium however it still directs me to upgrade after I want to use some premium features... I selected the shopify payment option, so not sure if it is simply going to take a while to process, but it would be nice to have immediately.

Madera Outdoor
United States
8 days using the app
May 29, 2018

It does exactly what it says and the form itself is very good to create and add to your site. I love the dashboard and the stats that tell me how many times people have clicked on it. However, it takes an awkward amount of time to load the form whenever you go on the page. I did ask the support team but they simply said that's the way it is and its fast from our side.

Crystalcm
United Kingdom
2 months using the app
May 7, 2019

The email address field on the forms does not validate the format of email addresses (i.e. people can submit without adding .com). Sent two requests to support over a week ago, and have not received a response.

Also, the forms do not support RTL (right to left) text.

Otherwise, the app is generally easy to use and well developed. The low rating is because they don't reply to support requests.

Meemo
United Arab Emirates
11 days using the app
POWR.io replied May 7, 2019

Hello there,

Thanks for trying our app and apologies for the inconvenience.

We sent your ticket to our engineering team to take a look and they let us know that an email address can now be valid without a .com or any other extension, please see the wiki article here:
https://en.wikipedia.org/wiki/Email_address#Examples

Apologies for the delay once again but please feel free to reach out to support if you have any other questions.

November 15, 2016

Very sad
we needed an app to supply forms for each product on our page
with 300 plus pages on our site
this app when it works is fine
but trying to change anything is hopeless
it jambs with the frozen Death Screen for ages when you are trying to edit multiple forms
I cannot recommend it sorry
nice guys but not up to it

typically it will not accept a zero rating review so I am reluctantly adding a single star

Pete Mcgregor Entertainment
New Zealand
About 1 year using the app
Edited October 7, 2020

The app was working perfectly fine for a long time. One day however, I noticed that I was missing more than thirty submissions. I went back and forth with several representatives who were staying in touch relatively well. At one point they told me that I had found a bug and that the issue had an estimated two week timeline for a fix. Are you kidding me? I am hosting events for hundreds of people. The data that was lost is critical to event coordinating efforts. When I politely asked for more assistance with retrieving the data, they stopped responding altogether. This is insane. Beware.

TRVRS Outdoors
United States
Over 1 year using the app
POWR.io replied October 7, 2020

Hi there,

We're truly sorry you've had a negative experience with our app and our customer support team.

We understand the importance of the submissions you have received on your POWr Form Builder Plus plugin.

Our team would be happy to take a look and assist you further. Feel free to contact us directly at support@powr.io so we can take another look.

November 14, 2018

It is not working right. I used the email form in Form builder. not working correctly and not sending the collections forward.

Atom Composites Inc.
United States
About 1 month using the app
November 16, 2018

I had trouble receiving emails. I do not recommend it if you start a store with a lot of traffic. This plugin could crash at any moment.

Manon Leblanc Boutique
Canada
7 days using the app
December 18, 2020

Easy to use, but slow to load on our site. Not sure if it's just because it's external, or due to the transitions, but we've had a few customers that complain there is no form on the page.

Modkat
United States
Over 1 year using the app
POWR.io replied December 18, 2020

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWr team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.