Reviews (544)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.

November 29, 2022

The app works great. I had some issues installing it on Cyber Monday when we ran out of products and needed it to work fast. I had an issue installing it and sent in a help request. They responded in 15 minutes! They got it working and then optimized the loading time over the next 24 hours to provide a better experience for my customers. Great product, better service!

Malo'o Racks
United States
6 months using the app
Amai replied December 22, 2022

Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

April 30, 2020

The app is good, but it would be really helpful to be able to download a csv of your pre-orders, and to be able to sort the orders better on the analytics page. The app is simple and does a good job.

The customer service is really helpful and the app saves us a lot of time. We've had plenty of pre-orders and it seems really clear to the customer that they're pre-ordering.

ProQ BBQs & Smokers
United Kingdom
15 days using the app
Amai replied May 4, 2020

Thanks for your feedback! Suggestions like yours make us become even better :)

June 16, 2016

I just got this app working on my store, and it's working great so far! This is just what I was looking for to bring that extra income, while we wait to receive more sizes of our inventory.

Philip was so great at helping me make sure that the app worked correctly in my store. I first ran into a few issues, but Philip was relentless to get the app to work.

Highly recommended!

Nippon Budogu
United States
22 days using the app
December 6, 2016

The fact you can choose pre order by variant, is a huge plus for us. Although simple to set up, we managed to mess it up but the support has been second to none and was quickly installed perfectly, and one issue we had resolved within a few hours.

Fuss free, great support, and means our customers are better informed about what they are ordering - win win! Can't recommend enough.

Mackenzie George
United Kingdom
5 days using the app
October 17, 2016

Details in fine print often get lost next to pretty pictures, right? Pre-Order Manager helped my FINALLY get my message across to my customers better. I make-to-order many items. This app saves me a lot of time. Now i don't have to 'explain' to customers why they didn't get there item in 3 days. They understand now and are totally cool with waiting. They just wanted to 'know'. Win. Win.

Shapeshifterz
United States
About 1 year using the app
September 15, 2019

Hands down the quickest support I've ever received from any app developer and we've been with Shopify for 7 years. I was worried that we wouldn't be able to use our inventory app to track preorders (you can) and then our highly customised app meant that the in cart message didn't show but they resolved that straight away and now it works a treat. Love the easy but customisable design too.

Evolve Skateboards Australia
Australia
7 days using the app
Amai replied September 16, 2019

Thank you for leaving your review. We're glad to hear that everything's going great- if you do ever come across any questions or concerns, please feel free to reach out to our support team for assistance, we'll be more than happy to help!

January 16, 2019

This app is SO helpful! It allows us to be in full control of putting our sold out products on pre order. It has so many handy features aswell.

Plus the customer service is so prompt and responsive! We get a reply within 24 hours everytime (not that we need support very often as the program just works)

Would recommend to anyone wanting to put hot sellers on Pre Order between shipments.

KOBOMO
Australia
Almost 3 years using the app
March 24, 2022

We constantly sell out of our items, which is great, but also causes a lot of issues on the back end. We use this app every single week to help keep sales volume up and customers happy while we wait for our new inventory to come in. The development team is also fantastic, they fixed 2 issues for me that have been bothering me for months, had it fixed within 24 hours. All you have to do is ask!

Cove USA
United States
10 months using the app
Amai replied March 29, 2022

Thank you for choosing us !
t's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

Edited February 26, 2024

Chaire and Dhurga, great customer service support - super prompt & fast. Fixed the issue very quickly --> 5 stars on this Regarding app, UI is quite simple to use and functions seem quite straight forward. Pricing still seem a bit too high to be honest, for what is available in the app, however worth trying. Definitely useful to avoid missing on orders or support new product launches. Thanks,
Josh

REEFLEX | Explore. Create. Inspire.
Italy
About 1 year using the app
Amai replied June 29, 2022

Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

October 10, 2017

We have experienced several bugs implementing this app. However, their customer support is top notch and have gotten our bugs fixed very quickly. If it had not been for their customer support being so quick and to respond and fix these problems we would have gone to another app. Now that the bugs are worked out I highly recommend this app not just for functionality, but for their support as well.

F150leds Com
United States
7 days using the app