Reviews (544)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.
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The search function doesn't work. So you have to scroll thru all your products or use the filter button to filter by collection.
Customer service has no clue what they are doing. They keep asking irrelevant and odd questions. I was told in order to help me they need to know which app and I had to send the name with all the symbols and spaces. What does that mean??? Going to delete it and choose another app.
Additionally I received emails from other customers complaining! One store wasn't receiving full payment which is even more disturbing. NO THANKS.
Thanks for your feedback.
We are extremely sorry that you've faced such inconvenience. We tried to contact you over the phone and via email, please drop us a line at your convenience in order to discuss the situation, hope we will find a common language :)
Amazin App!! It is Everything that I have been looking for in terms of managing Pre-Order. Easy to set up and responsive customer services. I set up everything in less than 15 minutes and 10 minutes after installing I already had 2 pre-order orders $$$. Marketing and the cost of customer acquisition are so high if you are running out of stock even if for a few days, you NEED this app!!! Coming soon and Notify me are amazing bonuses of this app. The only downside at this point is that the Notify can't be linked to Klaviyo yet because still in Beta but it is promising.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out
Good Luck to your business ;)
Early days using this app. Just installed and only using the pre-order feature.
So far support has been great. I like that you can edit on a variant level and I LOVE how you can the cart button and info text to include a ship by sate which will pull through to shopify. I will update review as I use more features and have some data. So far so good.
Update: the pre-order button for some reason was not showing up even when all product settings were correct, so I reached out to support for assistance. They fixed the issue within a couple of hours. Great support experience!
Thank you for the kind review ! This motivates our team to do better.
Feel free to contact us anytime you need assistance :)
This is a tremendous app. The global pandemic has caused shortages of some of our most popular products. Rather than having people visit daily to see if items are in stock, we can take orders on a first-come-first-served basis. The only thing that I did to improve the situation is that I switched the payment settings on our site to only take an authorization. We will process the sale when the items are back in stock and ready to ship.
I had some issues getting the button to work with out template, but the team solved it in under 20 hours. Great work! Paid for itself in the first few hours.
Thank you! Hope the app will keep working for you! Good luck to your business!
The app was very easy to install to use. Customization felt a bit limited, but that's also because I didn't really dive deep into integrating it onto my store. Great for beginners who need a pre-order app that just works straight out of the box. I used it for a presale that lasted a week, and the customer service team was readily available for any questions I had. The app also showed the analytics behind which products were purchased, which helped me with putting together my production order since the cheapest Shopify plan doesn't give you this information. I'll be using this app again in the future when I need it again!
Thank you for the kind feedback!
Good luck to your business :)
We used this app for a couple weeks as we had our Bath Collection box available for pre-order. We only needed the Free plan so it was perfect and we really like the experience. A few days back we deleted the app in order to make the product available, however we didn't follow the unninstall procedures and we ended up messing that product page. Luckily, I message the support team which fixed everything in just a couple hours time, I was surprised with the rapid response and the professionalism. Like I said, we didn't pay for the app and still they treated us like we did. That is awesome! Thank you Charie and the app developers!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
I was in a bind because a lot of our products were running out of stock and were being shown as unavailable. I actually tried a few pre-order apps prior to giving Pre-Order Manager 2.0 a shot and you definitely get what you pay for. 1) very easy to set-up 2) visual customization for pre-order button passive and rollover states 3) worked flawlessly with our theme 4) I required a few customizations and the customer support team was magnificent.
One area for future development improvement is that our store has a drawer/ajax cart, but the pre-order button does not yet have the functionality to trigger the drawer – had to settle for sending customers to the Cart Page.
Thanks! We really appreciate your feedback! Feel free to contact us in case of any difficulties, we are always glad to help!
I would give this app 6 stars if I could!
I got this app after having an awful experience with the ‘Pre-Order Me’ app (@ $9.99 pm) where the support basically didn’t want to know me, so I deleted that one and got this one for free (a perfect example of how a free app CAN be better than the paid for apps!).
I downloaded it and asked for some help installing it on www.designerheater.com and Philip came back to me almost instantly, configured the app and even did some custom work for me. What a great chap.
The app is perfect and the support is second to none.
I cannot praise this app enough or thank Philip enough for his help. Thank you, thank you, thank you!
HIGHLY RECOMMENDED!
Marcus.
I have just started using this app 1 month ago and I find it to be the best one currently available, just note that it will take time to get it set up proper. I added pre-orders to 1000 products and it took about 12 hours to set up. Settings can only be edited on 50 products at a time so it can take awhile but I feel it's worth it for the benefits of managing pre-order separately.
Also in case of theme compatibility issues, make sure to plan time to work with support to get it functioning properly but once they got it working, it's great. Took me 4 weeks to get the issues fixed, communicating with them daily M-F. I am excited to use this app now moving forward. So my advice is use the app, just make sure you have proper expectations of time before jumping in and be patient.
Thank you for the review. We are glad that we can resolve your issues and we are grateful for your assistance rendered during this period of time.
This app will be hugely helpful when we launch our next pre-order product.
New users should be aware that the screenshots the developers provide of their app in action imply a "Pending" payment status is possible (i.e. charge for the product later, perhaps when it's ready for fulfillment), but this is just a setting in your Shopify payment settings (you have to select an offline payment method, such as Cash on Delivery).
Everything else about the app is great. The ability to customize your settings within each product is insanely helpful, and overall, using this app is an AMAZING step up from just listing your product as a pre-order in the product title and description.
The more clear we can be as sellers about when a product will be fulfilled, the happier our customers will be with us in the long run!