Reviews (544)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.

September 3, 2015

Exactly what we were looking for! Since most of our products are handmade soaps or made to order, we needed to be able to provide a way for customers to place pre orders, and be notified of when the item would be expected to ship. This app has solved the problem. I highly recommend this app for anyone who accepts pre orders or custom made to order products. It was very easy to set up and get started. A+++

Hickory Ridge Soaps
United States
15 days using the app
Edited March 24, 2020

UPDATED: this is a good app that gets the job done. I've had a few bugs over the years but the support team was always available to find a fix. I've considered uninstalling a few times (because of the unexpected bugs) but in the end I always felt taken care of. It's very important to have a friendly and knowledgeable support team ready to step in when needed. So I'm updating my review to 5 stars. Let's keep it up, SpurIT!

ChokeSports
United States
Over 3 years using the app
Amai replied March 27, 2020

Thank you so much for such kind words! It's really important for us to keep clients satisfied, to keep the app running smoothly. We are grateful to you for choosing us :)

March 30, 2020

As other reviewers have said, I'm also using this primarily for backorders instead of true pre-orders, but it helps immensely. Being able to cap the number of orders taken is exactly what we need to manage our stock and keep selling when items are almost back in stock but not quite there yet.

When I've had questions or issues with the app the support has been great, I recommend it highly if you need this functionality in your shop.

Trek Light Gear
United States
8 months using the app
Amai replied March 31, 2020

Thanks for such great review! We really appreciate your feedback :)
Good luck to your business!

September 14, 2020

I am really struggling with this app - it's not counting down the stock so has the potential to oversell so can't not roll it out to all my 'coming soon' products. HELP is really nice but despite giving them access to my site, I am a week further on and still haven't got a solution - just a 1 line response from their development team which doesn't help. I am massively disappointed as this gets such great reviews and I had high hopes for it.

Fat Lad At The Back
United Kingdom
25 days using the app
Amai replied September 17, 2020

Thank you for your feedback. Based on our investigation, the app clashes with your current warehousing app. We apologize that it did not work with your store.

Edited March 30, 2022

Do not install! Worst experience with an app since years! Now their support even messed up our live theme. It looks like the relaunch of that app is a complete fail. Settings are messed up (e.g. T&C showing up even though not activated), we get a popup about limitation even though this is disabled. All in all a very disappointing situation. Now losing money with this app since 6 days. Support seems to be overloaded... maybe this reads somebody from the management finally?

nuffinz
Austria
About 1 year using the app
Amai replied April 15, 2020

Sorry that you've faced difficulties. Feel free to reach out to us in case of any issues, we are always ready to assist!

September 15, 2016

Stellar. This app is key in our import and distribution operation as we have multiple warehouses worldwide. By using "Pre-Order" as a back-order enabler, we're able to accept orders for inbound products on an ongoing basis, even if the stock is not readily available. The built-in messages and tooltips help us align expectations with our customers and reduce support calls.
Other than that the app support is incredible - always going the extra mile to make sure we're happy!

Kyboot
United States
10 months using the app
June 30, 2020

I tried this application and I want to say that it is not suitable for a store that sells relevant goods, since it prescribes the same tags for the product. Moreover, I could not uninstall the application, according to the instructions, since it is not complete. I contacted the support service. They work very slowly. And they reported that they uninstalled the program, but that was not so. Hence the conclusion: your business can suffer greatly if you try to use this program. Do not risk it.

BabyToMove
Austria
6 days using the app
Amai replied July 6, 2020

We apologize for any inconvenience caused during the uninstallation process. We had since assisted in clearing the codes. Do let us know if you require any further assistance.

November 1, 2016

Well I think a lot of people said it's great app. It's great app.

If you have custom template: We had not standard template (if you have standard template it will be very easy to implement) and after we contacted Developer they where able to configure it for us quickly. Since this app if free they asked for small fee. It's totally fine with us because this app worth every penny for sure.

We plan to use Pre-Order when we are out of Stock or for New Products.
Love this app and Thank you again.

French Press Coffee
United States
5 days using the app
January 20, 2016

Great app! There are very few plug-ins that support Pre-Orders on Shopify. When your a new business, launching great new products, sometimes you are waiting for the next batch of inventory to arrive. There is no flexibility with the normal Shopify features, so Pre-Order Manager helps you quickly setup and communicate to your customers that they are pre-ordering and when they can expect their product to ship. So far its the best solution I've seen and works as advertised. I recommend to anyone launching new products!

Two Wheel Gear
Canada
14 days using the app
February 7, 2019

What makes a great Shopify app, isn't just the functionality (which this app has) but also the support. We've been using Pre-Order Manager for quite a while, and the thing that has kept us has been the customer service. SpurIT cares about their users and responds very quickly.

The app is great, helps manage appearance of your sales button and helps communicate preorder lead times to customers. The lite version works fine for a simple clothing brand like ours - and the full pro version looks meaty enough to take on bigger stores too.

Great work, guys

THTC Clothing
Spain
About 3 years using the app