Reviews (3,965)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight premium print quality across many products, with vibrant colors and garments that last. They value the large, frequently updated catalog and smooth Shopify integration with automated fulfillment and easy listing edits. Many find it beginner‑friendly, with strong design tools and mockup generator. Merchants appreciate low inventory risk, fast and reliable shipping, educational resources, and responsive support, calling it a game changer for launching and scaling brands.
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Five years later my review stands, and customer service is even worse... I know more about this platform than their customer service team does.
They do a decent job. Turnaround time is spotty, lots of complaints from customers on orders not shipping past the 7 business day timeframe, only to be told items are "restocking" after I've confirmed they will ship on time. Spend more time dealing with unhappy customers and refunding orders than I'd like. Their customer service is lip service at best, and you get 3 different answers from 3 different people. Phasing out this manufacturer as fast as I can.
Hi, thank you for your review! I'm so sorry to hear that you have encountered situations with out of stock items! Since we print on demand, many of our products are also stocked on demand which means that they may not be in stock when your order is placed. However, we can generally have the products restocked within a few business days and fulfill your order as quickly as possible. We would love to hear more about your experience with our customer support and other services which is why we have reached out to you via email for further details.
- Zana
Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better.
This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.
I love the concept, I would prefer more control over placement, size, and materials used. Overall, the concept is excellent! I can't comment on the quality as I have yet to make a sale from doing the print-on-demand with Printful.
So far my experience has been great...I would like to see more print all over options for the basic tees...etc...Some Bulk Pricing and better options I can offer clients who have large business and require large orders.
Hi!
Thank you for sharing your review.
Please note that we offer bulk order discounts on Printful's side, so you can also offer some discounts for your customers. Details on bulk discounts can be found here: https://help.printful.com/hc/en-us/articles/360014009700-Are-there-any-discounts-for-bulk-orders-
Super easy to use and I love that products that are out of stock or discontinued automatically become unavailable to customers. Less things to worry about.
Thank you for your review, we appreciate your feedback!
We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :)
- Vita
Improved a lot in the present. Great support and competitive prices. The team at Printful is doing its work to make us scale and have a profitable business. For some items, the prices are expensive, but that may change if you go big as a merchant.
Overall, it's a great business and company, and they improved their support team, too.
Hey there! Thank you for sharing your review! We're sorry to hear there has been some misunderstandings between our customer support and yourself.
I'd like to hear more about your experience, please reach out to us at feedback@printful.com We'd love to hear from you!
-Lauma
**UPDATE**
Hey there!
Thank you for updating us about your experience. We're extremely happy to hear that your experience with us has improved. We are looking forward to a long-lasting collaboration!
-Liva
Update:
Thank you for sharing your concerns. Please know that we are constantly working on adding new products based on the demand, you can also participate in this by submitting your requests on our feature request page (https://www.printful.com/feature-requests).
Regarding prices, our catalog has a wide range of products and prices but please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator.
You also noted quality issues and shipping time. Please know that we are constantly working on making improvements in both areas and we sincerely apologize if there hasn't been much improvement for your orders specifically but you can definitely reach out to our support team in cases when orders take longer to deliver or there are quality concerns. Your reports help us work on changes in our system. We sincerely appreciate your patience!
- Renate
Works really well for me. Very hands free, no issues with printing etc. Most definitely recommend for those who want to automate their printing and not sit on stock.
As someone just starting their own online business, I've found this app to be an excellent way to test my ideas and get started. It's beneficial when you're limited on supplies or resources.
While I still have a lot to learn, it's comforting to know that I have this option to fall back on until I can figure things out on my own. I'm excited to see where this journey takes me!
works pretty good
Thank you for your review 😍!
They messed up 2 of my orders and was not addressed
They reused a tracking number for prior orders so no customer order was fulfilled. I'll increase to 5 stars once rectified.
We're sorry that your experience didn't meet expectations. If this issue is still unresolved, please reach out to our Support team, and we'll be happy to take a closer look and see if we can make things right.
