Privy ‑ Email, SMS & Pop Ups

I used the app to prepare our first news letter. Very user friendly, great application with lots of different campaign uses for staying connected to your customers!

A couple of years later still excellent customer service and great app!

Even after almost 5 years still outstanding service and support! Highly recommend!

update: a year or two back i switched away from privy because i was looking for a couple other things at the time, but now am probably going to switch back over and Jose has been nothing but great in helping me figure out some back end things before i make the jump back and to make sure everything is running smoothly on the back end without being an actual customer yet - so that is very much appreciated, sometimes you can't find people that will help like he has!

Privy is a great way to capture emails. Totally customizable and easy to gives just what I need for growing my new business. I used Privy for another store I had and it always gave great results even for the free version! Customer service is awesome too, pretty quick to answer and fix any problems!

This app is great but the service and onboarding team is the best!! They helped me get all my campaigns running when we first came on with Privy.

Now Henry has been helping dial things in and the results have been outstanding. They've been performing even better than expected. KUDOS to the Privy team and big thank you to Henry for his pro skills!

I saw this app used on another site. It takes some effort to set up, but I am very pleased with the customization's in my first campaign. After chatting with Jose M. I was able to create nurture campaigns and he showed me how to set up a free session with an onboarding coach.

WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!

Wow! Tech support has improved so much! I went from a two star (because it was not good before) to now 5 star plus! The chat with Jose M. was patient, instructive - and fixed everything. Privy is my favorite app now.

We were long-time users of Privy, but our experience has been deeply disappointing and financially damaging. In 2019, Privy's own support team confirmed in writing that a duplicate account tied to our Shopify store had been identified and closed. We were assured that no further charges would be incurred.

Despite this, Privy continued charging us for nearly six years on a second account that was inaccessible and had no associated email address. Unfortunately we only discovered this in 2025. After presenting full documentation, including screenshots of their original cancelled confirmation, Privy refunded just six months' worth of charges out of a total of 70+ months—refusing to refund the rest and claiming they could no longer locate the original correspondence due to “internal system changes.”

This is unacceptable from a company that provides email and CRM services. Failing to honour a written cancellation, charging for a service that could not be accessed, and then denying responsibility years later reflects a troubling disregard for transparency, accountability, and customer trust.

Merchants should be extremely cautious. If something goes wrong, you may find yourself with little recourse, even if you have clear evidence and written promises from their own team.

Super available and ready to help with expertise..AND... it's a real person on the other end! The best.

Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.

Jose was immediately and repeatedly responsive and solved our problem. Thank you, Jose!