Reviews (169)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a complete, reliable auction solution covering core needs like reserve prices, bid increments, automatic winners, and live updates. Advanced options (proxy, popcorn/penny bidding), bulk/CSV upload, and flexible settings help boost engagement and handle high volumes. The storefront is customizable and professional‑looking, with multi‑currency/language support. Merchants consistently praise fast, hands‑on support for setup, theme conflicts, and custom tweaks.
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The customer service is amazing! They've helped me through all of the issues I've had. Dealing with the timezone barrier is frustrating, but once we're able to connect I've never had an issue getting anything sorted out!
Seeing that you're having an amazing experience using the app & with support is the best thing we could ask for! Keep growing: ) - Team Webkul
Support is top notch! You can schedule a video conference call and they will help you out! Ayush was a huge help in getting my auction up and running!
We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul
I love this app. Our store has used it for a few years now. The tech customer service has always been good, but now the responses are even more timely. (The time zone issues seem to have been resolved.)
Hey ! Thank You for noticing & appreciating our additional efforts. Yes, We have started offering support in different time zones as well. Our merchants are our first priority & We continue to work in a direction by which our merchants can be more benefitted. Happy Selling :)- Team Webkul
This is a review for the customer service. They went above and beyond to make sure the app was installed correctly and walk through all of my questions. They even stayed passed working hours to help. Really great. I am just now starting to use the app and will update this review when I have had experience with it.
Thank You for the amazing feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail.
The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from auction winners" which pops up but there doesn't appear to be a direct method to resolve. I sent emails to 3 different webkul email support addresses 5 days ago and have had no reply. My "trial" of 7 days is about to expire and I have not gained any confidence in this app....
Great app and great service - works as advertised on my site. It's a very complicated app so some work may be required for your theme.
Thank You for your super amazing words...!! Happy Selling :) - Team Webkul
Setup was easy, and I just had my first support ticket and the chat was super fast and responsive and got my issue solved within minutes. Really liking this app so far!
We're so glad to hear your great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
I have not had the chance to use the app yet but the customer service is wonderful. I contacted support, asked for a one on one meeting, and was talking to Ayush Kansal within the hour. He was able to answer all of my questions, guide me through some of the setup process and went above and beyond to accommodate all of my requests. We will give the app a review once we have the opportunity to run a few auctions.
Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul
This continues to be an amazing app. I've used it to run my weekly auction for almost 4 years now. The team at Webkul are quick to resolve any technical issues that surface, which is rarely. I run 400 lots a week and it takes bids quickly and efficiently. Couldn't run my business without it.
Easy to use with an intuitive interface. Large auctions can be held seamlessly. The customer service is top notch.
