PC ‑ Custom Product Options

Hello! After trying different options to give my customers the option to choose a free sample with each product purchased, I've found Product Customizer to be the best (and cheapest!) - I can't wait to explore what else I can do with the app.
Their customer service is great too - they helped me tweak the formatting of the app super fast and diligently.

Brilliant! We had a tricky problem to overcome, selling a printed product with multiple options and price points. Justin at Shopstorm was quickly able to customise their app to suit our purpose. We are over the moon with the functionality of the app and the service we have received. The five stars are very well deserved, they really have gone above and beyond.

So far so good. I am still learning how to use this app but it's delivering so far. I will say Customer Service is excellent. I love to be able to get someone on chat quickly and they can answer my questions without having to pick up the phone. I hate the phone. These guys are on top of it! I highly recommend. I'll update if anything changes but for now, I am happy.

We're just starting up our Shopify website and have had trouble figuring all of the things out and have had a incompatibility issue with the theme we purchased. Ryan Frizzell at Product Customizer has been working a lot to help us get things working including working on our theme code that has some issue with the app, he is saving us many hours of work. The support for this app is very good.

Not sure if the 5 star reviews are paid, but the app is buggy and we cant tell which orders have selected flavours. And that affected our operation in terms of packing. We contacted the support but the response is slow and kept saying will check with development.

But no news so far. For an app at this price we expected better supported and quality.I have to keep chasing for a response when the team should have gotten back on their own.

This app has been working great for me, having the ability to list more than one hundred variants on each product page has allowed us to really clean up our storefront, consolidating similar items and allowing our customers to find the product they need much easier. Customer support, specificially Beka Rice is extremely helpful, and even remotely fixed the code on our theme for us in a matter of minutes. Would be a steal at twice the price.

I absolutely love this app....The fact that I can have my customers write in the specifications to their orders is amazing. The install was so easy and on top of that - I had one question and I got a response in less than 24 hrs... Customer Service totally blew me away. This app has saved me thousands of dollars because I received a quote from a web designer to create me a shop where my customers can enter data and the quote I received was CRAZY.... But combining this app with my shopify store has saved me so much money. I would definitely recommend this app to everyone....Best app Ive uploaded so far....

Functional, but clunky.

The interface doesn't allow reordering options within a customization, so if you want to reorder or add an option anywhere but the bottom of the list, you have to delete your old options and retype them. Did your list include a typo? No problem - just delete everything after the typo and retype it all. For an app that supposedly offers unlimited customizations and options, this is an unforgivable oversight.

The interface doesn't allow a default that isn't the top field, so mid-range choices can never be the default without being out of order.

As of Feb 2014, the interface has an annoying bug that both displays the customization order in the control panel out-of-order from the actual final display and moves the wrong selections when you do move them. As a result, I'm unable to get my first customization to the top. For such a bare bones interface, I'd have expected this bug to never escape testing.

The customizer only allows selections in a long list - there's no ability to group customizations under headlines, include explanatory information between each option, or insert photos.

The interface doesn't distinguish between unmodified customizations and those you haven't saved yet, so you have to either keep track of what you've changed or re-save everything.

Product Customizer works... sorta.

App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.

Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.