PC ‑ Custom Product Options
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Reviews (1,178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is excellent for selling highly customized products without hitting Shopify’s variant limits. They use it for personalized text, complex option sets, conditional logic, and extra charges for premium choices. It’s described as easy to set up, with reusable option sets that save time. Long‑term merchants call it a game changer, and many praise the fast, friendly support for resolving theme conflicts and custom rules.
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Nicoz was very helpful with customer service! Ended up uninstalling the app in the end because of the cart/checkout bugs.
Greetings Craft Closet,
This is a great review! Nicoz is a great resource to assist with customer support and we are glad that you reached out to have the assistance you needed. If you need any changes or want any information, we are here.
The Product Options & Customizer Team
I've been using this app for years, easy to use, customers input customizations simply and whenever I've had an issue the team is super responsive and offers great and fast customer support. Definitely worth the fee to have customized options in your store, love it, recommend :)
Hello Sarah Marie Running Co.,
We appreciate you taking the time to leave this great review! It is great to hear that our team was able to quickly assist you and help you with your customizations. Thank you for being a valued merchant.
The Product Options and Customization support team
This app killed my website. Please do not use.
For a second time, as soon as I ran the setup wizard, this app disabled the add to cart button. The first time they fixed it within about an hour, the second time they couldn't fix it and blamed shopify.
Please do not use this app. This has severely impacted my business.
Hi Sup Drinkware,
We’re sorry that you have had difficulties with our application, however we want to reiterate that the problem you’ve encountered was not due to any malfunction of our application. The root cause of the issue was that the cart drawer was disabled on the theme settings. We cannot determine who made this change, but our setup wizard does not touch this aspect of configuration.
Always quick to respond to our questions and fix any issues we have with our shop. We're a flower shop and require customization on most of our bouquets and arrangements, adding notes and specific delivery dates. We've been happy with how seamless the process is and how nice the customizations pair with our theme.
Hi there FORAGE GENERAL,
It is great you took the time to leave this 5-star review. We appreciate that you reached out to get assistance and received the help that you needed to set up the customizations for your theme. We hope that we can assist you again in the future if you need it!
The Product Options and Customizer support team
Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice
Hello Summer Set Lashes,
We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected.
From our internal investigation, we noticed that over the last 10 days, you have worked with all of our Customer Support team members to assist you each step of the way. We noted that our app brought all customization data to checkout, however our team noticed that you had a bundle feature that appears only at checkout and that may be the issue you are experiencing.
We would appreciate the opportunity to do some test without that feature being enabled to assist you. We will be reaching out to you to go over this testing and the results it brings to help identify where the concerns may be.
Stephanie and the Customer Support Team
We've been using this app for years with no difficulty. We had a recent issue with it after we updated our theme, but customer service fixed it within an hour of being notified of the issue. Excellent service.
Greetings Booster Club Sales,
Thank you for the glowing review and thank you for being a valued customer. We are happy that you reached out to support and was able to get the service you needed for your updated theme. It is great to hear that Product Options & Customizer is supporting your store needs.
Stephanie & the Customer Support Team
Had a great customer service experience today. We just upgraded our theme and had an issue with the Product Options & Customizer app which we've been using for several years now. Opened the chat on their site and they had it solved for us in 5 minutes. Doesn't get better than that. Thanks.
Update: had another small issue today and once again, 5 minutes and all fixed. Thanks again!
Hello Ted's Cigars,
Thank you for your 5-star review. We are glad that you had fast customer service and that we were able to assist you! Thank you for being a long-term customer. It is great that Product Options & Customizer is benefiting your store.
Stephanie & the Customer Support Team
Very useful app, we have sold several products using the custom text input feature. Thanks from the Safety-label team. Thankyou AMAN
We've been using this app for many years to sell personalized pet tags. Never had a problem until yesterday. Emailed support and was fixed within 30mins. Fantastic! Can't recommend enough.
Product Customizer has been very helpful in providing great customization options that fit for my business. Always works, very user friendly and easy. The customer service is always prompt and helpful.
