PC ‑ Custom Product Options

We love the product customizer app. It works perfectly for our store and is at a great price point. Kevon from their customer service department is top notch and has went out of his way on a Saturday to help us with complicated code that was needed for our theme for our website to run properly. Highly recommend this app. Thank you Kevon! You're the best :) Update: We had multiple glitches over and over with this app. We lost hundred of dollars from the app not charging orders as expected. Even after speaking with customer service multiple times in one day, the app still failed. I would use caution adding this app to your store.

I have tried the top, like 8-10, apps like this that I could find in the Shopify App Store. This one was the most comfortable for me. I love the amount of options. I love how simple and user-friendly the set-up is. What's most important though is the quality customer service I've received. I got this app two days before a product was going live. I had a small issue or two. My problems were resolved quickly and with friendliness. I am confident that as soon as I have more products to add custom options to, I'll be ready to upgrade to a paid plan for this app without hesitation. Thank you! I will be suggesting this app to other shop owner friends!

We have been using this app for a long time, and it has been great. Today, I was having an issue with an image not showing up correctly, and Shevaughn resolved it for me. I really appreciated the quick response and helping me find a solution. Thank you, Shevaughn!
Update 4/19/23- we have been using this app for about 5 years on both of our websites. We use it to customize our product with embroidery and gift wrap. We recently updated our theme and had to also do some changes to our customizations. Shevaughn was great again with helping us do that. He has been a huge help. We highly recommend this app and this company. Customer service is excellent!

I've really struggled with setting up options for my store while designing it. This app was the first to deliver something very close to what I had imagined after having gone through 3 or 4 other apps. I'd definitively say this is one of the better product options app for Shopify stores (integration: 4.7/5) . The team was generally super helpful in overcoming issues with integrating the app, although at times I found that it could be a little slow to get the ball rolling (customer service: 4/5). Yet again that may have been due to my high expectations! Personally, I'm happy with the app and if the price point suits you then I would definitively recommend it!!!

5 star customer service. But, if you have a Shopify 2.0 theme be aware there are glitches in the cart that they cannot rectify. The cart visibly updates and loops and displays a crossed ruler and pencil with the app name, visible to the customer for seconds (I took a screenshot). Was told they are aware and working on this with no date for the fix. I spent hours working on product variants before realizing this glitch that I could not live with. You can also not use the drawer cart style with this app at all. Aman was very helpful with customizing the app otherwise. There should be a disclaimer about this glitch and Shopify 2.0 themes before Shopify merchants upload this app to their sites.

This app has been a life-saver for us. Minus a small glitch or two, the installation was extremely easy. The support team was very quick to respond and get us up and running within 24 hours. And they were super-pleasant.

There are a few areas for improvement: 1) The ability to change pricing on the variants, which seems to be in-progress; 2) Improved ability to seamlessly integrate into the CSS styling of your current theme (it required changes to javascript); 3) Ability to select multiple options in a dropdown; 4) Ability to display at swatches or dropdowns -- with #3 and #4 on a per product basis, instead of sitewide. Unless you have complicated products, however, the last 2 may not apply to you.

Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered.

Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to the products that template is assigned to. We find ourselves have to remove all options from our products and reapplying the template each time we change the order of options in a template. Also to be able to apply rules to a template without first have to do it in the product customize page would be amazing.

Product customizer has really helped with creating my new website. It is definitely beneficial in that if your business has very specific products that need multiple options like our business, it will save you many hours of work. The only downfall so far has been that if you forget something you cannot add it once its been saves. You have to start all over which if you have invested in a lot of hours this could become a true headache. I am told there will be a update to these issues and am currently waiting for this to launch because I have about 500 products that I need to fix but cant. Since I am new and learning as I go this is the only issue I have run into. Once they add these fixes it will be a perfect app

I used a competitor before using Product Customizer. Unfortunately, the competitor would create new variants, which eventually slowed down my website. In addition, Google Merchant Center warned me that my website price was different from my feed price, and I use an aftermarket feed app. Finally, after numerous warnings that Google would shut down our account, I was forced to look for a new solution. I tested other "Product Option" apps, which are all difficult to install and set up. There isn't a plug-and-play solution. Product Customizer was the easiest, but it is still not straightforward. I ran into some issues, and Sheniel responded quickly and resolved my problems. Customer service is friendly, quick, and knowledgeable. I am thankful I found them!

Kevon was amazing!!! I accidentally deleted this app which threw our site into a tailspin because we lost the ability for our customers to personalize their items. Not good for a personalization store!!! It took me a few days to realize what had happened, but once I got to the bottom of it, I sent an email to the company immediately. Thank goodness for their attention! He had us up and running again in just over 2 hours, and we didn't have to redo all of our products, it came back up and is working wonderfully. I can NOT recommend this app enough! We do personalization of all types, and with this app, our job is much easier. Work smarter, not harder... add this app your store, too! All of us at www.EnchantedMemoriesBranson are thankful for your help, Kevon!